Customer Service Advisor – Travel Money

Sainsbury's; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Travel Money Advisor, where you can make a real impact on customers' holidays. You'll provide exceptional service in a supportive environment, handling currency with precision and confidence. Enjoy flexible shifts and a range of benefits, including generous discounts and wellbeing support. This role offers a unique opportunity to engage with customers while developing your skills in finance and customer service. Embrace the chance to be part of a diverse team dedicated to creating a customer-centric experience.

Benefits

Discount card

Generous holiday entitlement

Family leave

Pension matching

Share schemes

Wellbeing support

Colleague networks

Cycle to work scheme

Shopping discounts

Qualifications

• Enthusiasm for helping people and keen eye for detail.
• Comfort working with large sums of money and figures.

Responsibilities

• Handle currency and provide excellent service in Travel Money bureaus.
• Build good relationships with customers and encourage repeat business.

Skills

Customer Service

Attention to Detail

Cash Handling

Decision Making

Education

Experience in Finance

Job description

Help our customers' holidays get off to a fantastic start as one of our trusted Travel Money Advisors. Offering excellent service in our in-store Travel Money bureaus, you'll be part of our Winning Team — where you can truly make a difference.

You’ll be the face of Travel Money for Sainsbury's Bank, building good relationships with customers and providing friendly service that encourages repeat business.

Your main task will be handling currency, so attention to detail is essential. While you'll have a supportive team around you, you'll often run the bureau independently, so confidence in decision-making is important.

Previous experience in finance or cash handling is preferred but not essential, as training will be provided. What matters most is your enthusiasm for helping people, keen eye for detail, and comfort working with large sums of money and figures.

We offer a market-leading pay rate and a range of benefits, including:

• Discount card – 10% off most items in Sainsbury’s, Argos, and Habitat after 4 weeks, increasing to 15% at Sainsbury’s every pay day for five days and 15% at Argos on selected weekends.
• Generous holiday entitlement based on hours worked.
• Family leave – including maternity and paternity leave.
• Pension – Sainsbury’s matches 4-7% of your contributions.
• Sainsbury’s share schemes – save to buy shares at discounted prices and purchase shares regularly through payroll.
• Wellbeing support – including free access to Unmind and an Employee Assistance Programme offering confidential support and guidance.
• Colleague networks – fostering an inclusive environment where everyone can be themselves.
• Cycle to work scheme – hire a bike and accessories, saving on tax and insurance.
• Shopping discounts – special offers on gyms, restaurants, holidays, retail vouchers, and more.

Flexible shift patterns are available, including early, late, and weekend shifts, as long as you can coordinate with the team.

Successful candidates will need to consent to a DBS and credit check due to the role's nature.

Responsibilities

We aim to provide meaningful work and a healthy work-life balance. Our promise — 'Bank by name, Sainsbury’s by nature' — reflects our commitment to value, ease, and customer advocacy. We are proud to be an equal opportunity employer, fostering a diverse and inclusive culture that mirrors our communities. Working together and embracing diverse ideas helps us deliver the best experience for our customers and colleagues. As part of the wider Sainsbury’s Group, one of the UK’s most trusted brands, we offer numerous opportunities for colleagues to grow and realize their potential. Join us to be part of something bigger and help create a customer-centric approach in everything we do.

About the company

Shop online at Sainsbury's for groceries, clothing, homewares, electricals, financial services, and more. Together, we’re helping everyone eat better.