Customer Service Advisor – Travel Money

Sainsbury's; Bridgend; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Travel Money Advisor and help customers start their holidays with ease. In this role, you'll be the friendly face of Travel Money, providing exceptional service and building lasting relationships with customers. Enjoy a flexible work schedule and a supportive environment that prioritizes your growth and well-being. With a range of benefits including discounts, generous holiday entitlement, and well-being support, this position offers a great opportunity to make a real difference in people's lives while enjoying a fulfilling career.

Benefits

Discount card for Sainsbury’s, Argos, and Habitat

Generous holiday entitlement

Family leave including maternity and paternity leave

Matching pension contributions

Sainsbury’s share schemes

Wellbeing support

Internal colleague networks

Cycle to work scheme

Shopping discounts on gym memberships and restaurants

Qualifications

• Previous experience in finance or cash handling is preferred but not essential.
• Comfortable working with large sums of money and figures.

Responsibilities

• Handling currency transactions with accuracy and attention to detail.
• Providing excellent customer service to ensure a positive experience.
• Managing the bureau independently most of the time.

Skills

Customer Service

Cash Handling

Attention to Detail

Job description

Help our customers holidays get off to a fantastic start as one of our trusted Travel Money Advisors. Offering great service in our in-store Travel Money bureaus, you’ll be part of our Winning Team — where you can really make a difference.

Role Overview

You’ll be the face of Travel Money for Sainsbury's Bank, building good relationships with customers and providing friendly service that encourages their loyalty.

Key Responsibilities

1. Handling currency transactions with accuracy and attention to detail.
2. Managing the bureau independently most of the time, making confident decisions.
3. Providing excellent customer service to ensure a positive experience.

Candidate Profile

Previous experience in finance or cash handling is preferred but not essential, as training will be provided. The ideal candidate loves helping people, has a keen eye for detail, and is comfortable working with large sums of money and figures.

Benefits

• Discount card offering 10% in Sainsbury’s, Argos, and Habitat, increasing to 15% at Sainsbury’s every pay day.
• Generous holiday entitlement based on hours worked.
• Family leave including maternity and paternity leave.
• Matching pension contributions between 4-7%.
• Sainsbury’s share schemes for employee investment.
• Wellbeing support, including mental health apps and confidential assistance services.
• Internal colleague networks fostering diversity and inclusion.
• Cycle to work scheme for affordable biking options.
• Shopping discounts on gym memberships, restaurants, holidays, and vouchers.

Shift Patterns and Requirements

Flexible shift patterns covering early, late, and weekend shifts are available. Successful candidates will need to consent to DBS and credit checks due to the role's nature.

Our Values

We prioritize work-life balance, value diversity, and aim to create an inclusive environment. As part of Sainsbury’s Group, we offer opportunities for growth and fulfilling careers, always putting the customer first.