Customer Service Advisor - Part-Time Evenings (Pontypridd)

JR United Kingdom; Pontypridd; On-site; GBP 25,000 - 26,000; Part time

Job summary

A leading company in Pontypridd is seeking a part-time Customer Service Advisor for evenings. This role involves assisting customers with mobile technology queries while offering flexibility and support. Join a vibrant team and enjoy great benefits, including discounts and healthcare options.

Benefits

Discounts on EE & BT products

Online GP access

Paid carer’s leave

Family Leave

Career development support

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience required; training provided.
• Must be helpful and calm.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide support for device issues and maintain customer relationships.

Skills

Problem Solving

Relationship Building

Job description

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Customer Service Advisor - Part-Time Evenings (Pontypridd), pontypridd

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Client:

EE

Location:

pontypridd, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Part-time: Permanent

Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Hourly rate:£12.82

Hour options: 20 Hours

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Agreatstarting hourly rate of £12.82per hour, plus incentives and bonuses
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Volunteering days, so you cangive backto your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?