Customer Service Advisor Tlnt1_Ni

Clanmil Housing Association; Belfast City District; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

33 days' annual leave

Birthday leave

a generous occupational pension

health plan

flexible or hybrid working for many rô

Job summary

Clanmil Housing Association, based in Belfast, is seeking a Customer Service Advisor to join our Service Centre Team. You will handle a high volume of customer queries across multiple channels, delivering outstanding service and encouraging use of digital channels where possible.

We value organised, resilient and approachable individuals who can build trusted relationships in a fast-paced environment. One year of frontline customer service experience is preferred, with a supportive, flexible

Qualifications

• One year of frontline customer service experience.

Responsibilities

• Handle a high volume of customer queries across multiple channels.
• Provide outstanding service to current and potential customers.

Skills

Customer service

Call centre

Communication

Job description

Job details

Job reference: REQ0579
Date posted: 21/10/2026
Application closing date: 03/11/2026
Position: Customer Service Advisor
Job category/type: Blank Customer Service Advisor
Hours: 37 hours per week
Basis: Full time
Location: Belfast, Head Office, Belfast City Centre
Salary: £27,724.84 - £29,856.62 per annum
Contractual hours: 37
Package: In return, we offer a fantastic rewards package from generous annual leave, pensioncontributions and an award winning work-life balance package which we are happy to tell you about.

About the role

As a member of our Service Centre Team, you will be operating within a dynamic, responsive, and fast-paced environment in which you will provide an outstanding service to all current and potential customers contacting Clanmil. You will be using different communication channels to communicate with customers and promoting digital channels where possible.

About you

You're passionate about delivering excellent customer service and helping people overcome challenges. Organised, resilient and approachable, you're confident building trusted relationships and adapting to changing priorities in a busy environment. One years' experience of dealing with a high volume of customer queries in a front-line customer service role such as a call/service centre, retail etc, will help you succeed in this role.

What we offer

At Clanmil, you'll do interesting, rewarding work and your contribution will matter. We'll support you to learn and progress, and you'll enjoy great benefits including.

• 33 days' annual leave
• birthday leave
• a generous occupational pension
• health plan
• flexible or hybrid working for many roles

Additional Information

Closing date: 11:59pm 3rd November 2026
Interview date: w/c 11th November 2026