Customer Service Advisor

OCS; West of England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible Pay

Digital Learning

Retail Discounts

Professional Growth

Job summary

OCS UK & Ireland is seeking a Customer Service Advisor to assist customers with inquiries, complaints and feedback. You will report to the Customer Service Manager, provide product or service information, resolve issues promptly and maintain accurate customer records.

The role requires 7 on 3 off/7 on 4 off over a 3-week rolling rota, with a focus on empathy, problem-solving and reliable, punctual performance in a busy environment.

Qualifications

• You must have the right to work in the UK.
• Excellent communication and interpersonal skills.
• Empathy and patience in dealing with customers.
• Strong problem-solving abilities.
• Ability to work well under pressure.
• Previous experience in customer service preferred.
• Proactive and organised, with a keen attention to detail.
• Reliable and punctual, with a strong work ethic.

Responsibilities

• Assist customers with inquiries, complaints, and feedback
• Provide product or service information to customers
• Resolve customer issues and complaints promptly and professionally
• Process orders, returns, and exchanges
• Maintain customer records and databases
• Ensure accurate and timely communication with customers
• Collaborate with other departments to resolve customer issues
• Follow up with customers to ensure their satisfaction

Skills

Communication skills

Empathy

Problem solving

Work under pressure

Customer service experience

Attention to detail

Job description

Working Pattern

7 on 3 off/7 on 4 off over a 3 wk rolling rota.

About The Role

As a Customer Service Advisor, you will be responsible for assisting customers with their inquiries, complaints, and feedback. Reporting to the Customer Service Manager, you will provide product or service information, resolve issues promptly and professionally, and maintain accurate customer records.

Key responsibilities

• Assist customers with inquiries, complaints, and feedback
• Provide product or service information to customers
• Resolve customer issues and complaints promptly and professionally
• Process orders, returns, and exchanges
• Maintain customer records and databases
• Ensure accurate and timely communication with customers
• Collaborate with other departments to resolve customer issues
• Follow up with customers to ensure their satisfaction

Ideal candidate should meet the following criteria

• You must have the right to work in the UK
• Excellent communication and interpersonal skills
• Empathy and patience in dealing with customers
• Strong problem-solving abilities
• Ability to work well under pressure
• Previous experience in customer service preferred
• Proactive and organised, with a keen attention to detail
• Reliable and punctual, with a strong work ethic

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

Equal opportunity

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.