Customer Service Advisor - Stratford

Axis Europe; Stratford-upon-Avon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the service industry is looking for a Customer Service Advisor in Stratford-upon-Avon. This role involves providing exceptional service to clients and customers, managing calls about repairs, and ensuring a smooth appointment scheduling process. The ideal candidate will be proactive and have experience in high-volume call environments.

Benefits

22 days of annual leave, increasing with length of service

Qualifications

• Experience in high-volume call center environments preferred.
• First-time customer service experience face-to-face or over the phone.
• Ability to prioritize tasks effectively.

Responsibilities

• Handle inbound calls regarding repair works and schedule appointments.
• Use IT systems for appointment management and job updates.
• Liaise with clients and staff to resolve repair issues.

Skills

Customer service

Call handling

Prioritization

Job description

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Customer Service Advisor - Stratford, Stratford-upon-Avon

Client: Axis Europe

Location: Stratford-upon-Avon

Job Category: Other

EU work permit required: Yes

Job Reference:

ac9c8b4378e3

Job Views:

14

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Role

We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.

Key Responsibilities

• Deal with inbound calls from residents and/or social housing providers regarding repair works; including raising new jobs, scheduling appointments, and providing updates on existing works.
• Adhere to call handling procedures, Axis policies, and operational processes to ensure "First Class" service at all times.
• Use IT systems to raise new repairs, book and rearrange appointments for customers and/or clients while on the phone.
• Liaise with clients, Axis operatives, managers, staff, and sub-contractors to provide updates and resolve repair issues.

Requirements

• Previous experience in a call centre environment handling high volumes of calls (desirable)
• Experience in first-time customer service face-to-face, via phone, or in writing
• Ability to prioritize tasks

Other Key Information

• Working hours: 8am-5pm, Monday-Friday
• 22 days of annual leave, increasing with length of service