Customer Service Advisor

iQ Student Accommodation; Coventry; On-site; GBP 20,000 - 24,000; Full time

Job summary

iQ Student Accommodation is seeking a Customer Service Advisor in Coventry, responsible for providing exceptional service to students. The role offers a dynamic environment with opportunities to engage with students, handle various customer service tasks, and be part of a supportive team. Ideal candidates will have strong interpersonal skills and a proactive attitude.

Benefits

Competitive benefits

Opportunity for career growth

Fun and supportive team environment

Qualifications

• Previous customer service experience preferred, but personality and potential are key.
• Positive attitude and a team player mentality essential.

Responsibilities

• Show prospective students and families around the site.
• Manage post and parcel logistics, and log maintenance requests.
• Organize social events and handle customer complaints.

Skills

Communication

Teamwork

Problem Solving

Job description

Join to apply for the Customer Service Advisor role at iQ Student Accommodation

Join to apply for the Customer Service Advisor role at iQ Student Accommodation

Doing the right thing, even when nobody's watching? It's an iQ thing.

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85sites across 29 UK cities their best year yet.

Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day.

Sound like your cup of tea? Here's a bit about the role . .

Our Customer Service Advisors make sure the students who stay with us always feel at home. Whilst no two days are ever the same at iQ, this role includes showing prospective students and their families around the site, parcel / post management, logging maintenance requests and making sure our sites are fully health and safety compliant. You will be involved in organising social events and you will need to handle any customer complaints sensitively and ensure any rent arrears are dealt with quickly and proactively. You'll be part of an iQ family that will always have your back!

What makes a great iQer?

First and foremost, we're looking for a positive, team player who thrives in a ‘get-stuff-done’ kind of environment. You won't mind rolling your sleeves up, you will come up with new ideas for our students and you’ll have great communications skills. Ideally you will have had some customer service experience, but that could be in a bar, hotel, gym, shop or anywhere dealing with customers, however, we're much more interested in your people skills, personality and potential.

In exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.

Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and fun environment.

Ready to feel like you've got the best job ever? Apply today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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