Audi Service Advisor

Listers Group; Stratford-upon-Avon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Listers Group as a Service Advisor at our Audi Dealership in Stratford-upon-Avon. This role entails delivering high levels of customer satisfaction, managing the workflow in a busy environment, and upselling services. We offer a competitive salary with OTE and various employee benefits.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Company Events

Qualifications

• Experience in a customer service role, ideally with sales targets.
• Passionate about delivering excellent customer service.
• Good organizational and administrative skills.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Updating customers on vehicle progress and authorizing additional work.
• Liaising with various departments to ensure timely vehicle readiness.

Skills

Customer service

Organizational skills

Administrative skills

Teamwork

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Audi Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.

Offering an excellent basic salary with a bonus OTE of £38,000, plus a car & benefits.

You will be experienced in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will manage the department's workflow, meet and exceed targets, and upsell our full range of services.

Role And Responsibilities

1. Booking customer vehicles for maintenance and repairs, liaising with the workshop to schedule workload.
2. Meeting customers on arrival and providing seamless service from drop-off to vehicle handover.
3. Updating customers on vehicle progress, authorising additional work, and making follow-up calls.
4. Liaising with Workshop, Parts, and Sales departments to ensure timely vehicle readiness.

About You

1. Passionate about delivering excellent customer service and building rapport with customers.
2. Well-presented with a positive attitude and desire to succeed.
3. Experience in a customer service role, ideally meeting targets related to customer satisfaction and sales.
4. Good organizational and administrative skills; knowledge of dealer management systems is a plus but not essential.
5. Motor trade, automotive, or dealership experience is preferred but not necessary, as full training will be provided.

What We Offer

1. 25 days holiday plus bank holidays
2. Company Pension
3. Wellness Programme
4. Sick Pay
5. Group life insurance
6. Staff discount on car servicing
7. Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
8. Long service and loyalty incentives
9. Staff referral scheme
10. In-house, manufacturer & professional qualifications
11. Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand people. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' growth and aspirations, making this a great place to develop your career in the motor trade. Apply today or join our Talent Bank for similar opportunities.