Customer Service Advisor (SPS)

First Group; Bridgwater; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Matched contributory pension (5%)

Employee retail discount programme

Free bus travel

Life assurance

Health benefits

24/7 Employee Assistance Programme

Job summary

First Group is seeking a Customer Service Advisor to support the Bridgwater area on a full-time basis. You will be the first point of contact for travel inquiries across SPS sites, delivering excellent customer service by phone, email and in person.

The role involves coordinating travel methods and parking, and handling complaints. Apply if you have outstanding communication skills, a positive attitude, and the ability to stay calm under pressure in a busy environment.

Qualifications

• Excellent communication and interpersonal skills are essential.
• A positive, customer-focused approach and ability to stay calm in a fast-paced environment.
• Previous customer service experience is preferred; transport sector experience is a bonus.

Responsibilities

• Being the main point of contact for all travel enquiries across SPS sites, ensuring complete customer satisfaction.
• Allocating the correct travel method for each passenger and issuing appropriate parking allocations and bus pick up points.
• Providing passengers with accurate information about the services we provide.
• Delivering excellent customer service via phone, email and in person communications.
• Receiving and responding to complaints.

Skills

Excellent communication

Interpersonal skills

Positive attitude

Calm under pressure

Microsoft Office

Tools

Microsoft Office

Job description

Customer Service Advisor

Bridgwater Area | Full Time

Working hours are Monday to Friday between 0600- 1900

Do you have exceptional people skills, a positive attitude and a winning smile?

If so, your next adventure could be waiting with us!

We're looking for a Customer Service Advisor to join our busy Customer Service Team, supporting Hinkley Point C, one of Europe's largest construction projects. Every day, we help thousands of workers travel safely and efficiently to and from site, 24 hours a day, 7 days a week.

As first point of contact for our passengers, you'll play a vital role in delivering an exceptional customer experience.

What You'll Be Doing

• Being the main point of contact for all travel enquiries across all SPS sites ensuring complete customer satisfaction.


• Allocating the correct travel method for each passenger, ensuring the correct parking allocations and bus pick up points are issued.


• Providing passengers with accurate information regarding the services we provide.


• Delivering excellent customer service via phone, email and in person communications.


• Receiving and responding to complaints

What You'll Bring

• Excellent communication and interpersonal skills


• A positive, customer-focused approach


• The ability to stay calm and organised in a fast-paced environment


• Previous customer service experience (transport experience is a bonus but not essential)


• Flexibility with working hours


• Strong Microsoft Office skills

If you're great with people, thrive under pressure and can always find a solution with a smile, we'd love to hear from you.

Please note:

You will need your own transport to provide cover across various locations within the Bridgwater area.

What's In It For You?

• Matched contributory pension scheme (5%)


• Employee retail discount programme


• Free bus travel


• Life assurance


• Health benefits


• 24/7 Employee Assistance Programme

Benefits:

• Annual pay review


• Smart health cover - our award-winning employee assistance program offers 24/7 confidential support for you and your family


• Pension – 5% contributory pension matched by us


• Employee retail discount scheme


• Free bus travel & significantly reduced rail travel for you & your family member


• Life assurance


• 24/7 Employee Assistance Programme


• Discounted Gym membership

All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate. These checks help ensure the honesty and integrity of individuals working at a Nuclear Licensed Site or with sensitive nuclear information.

SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.