Customer Service Advisor (SPS)

Specialist Passenger Solutions Limited; Bridgwater; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Matched pension 5%

Free bus travel

Life assurance

Health benefits & EAP

Employee retail discount scheme

Discounted gym membership

Significantly reduced rail travel

Job summary

Specialist Passenger Solutions Limited (SPS), a division of First Bus, is hiring a Customer Service Advisor for Bridgwater to support Hinkley Point C travellers and site workers. You will be the first point of contact for travel enquiries, provide accurate information, arrange transport methods, and respond to requests by phone, email, or in person.

The role stresses excellent communication, a customer-first attitude, staying calm under pressure, and flexibility with hours.

Qualifications

• Excellent communication and interpersonal skills.
• Positive, customer-focused approach.
• Calm and organised in a fast-paced environment.
• Previous customer service experience (transport experience is a bonus).
• Flexible with working hours.
• Strong Microsoft Office skills.

Responsibilities

• Be the main point of contact for travel enquiries across SPS sites.
• Allocate the correct travel method and parking allocations for passengers.
• Provide accurate information regarding services offered.
• Deliver customer service via phone, email and in person.
• Receive and respond to complaints.

Skills

Excellent communication

Customer-focused

Calm under pressure

Transport experience bonus

Flexible hours

MS Office skills

Tools

Microsoft Office

Job description

At Specialist Passenger Solutions (SPS) we are dedicated to providing the perfect journey. SPS was formed in 2016 and serves the passenger transport needs of the EDF Nuclear Project at Hinkley Point C (HPC) in Bridgwater, the largest construction project in Europe. We are the only transport provider for the thousands of people who go to the construction site daily to work or visit. We are now bringing this experience to Sizewell C in Suffolk, providing safe, reliable, and efficient transport for its workforce.

We are first and foremost a people business with our colleagues and clients at our heart. We bring together an exceptional mix of people to provide specialist passenger transport solutions, delivering excellence in all that we do. We continue to invest in our people, our services and state‑of‑the‑art technology as we look to improve our customers’ experiences. Our drivers undergo rigorous training focused on safety, responsibility, and customer service, ensuring those on board have an enjoyable journey. SPS is a division of First Bus.

Customer Service Advisor Bridgwater Area | Full Time. Working hours are Monday to Friday between 0600-1900.

Do you have exceptional people skills, a positive attitude, and a winning smile? If so, your next adventure could be waiting with us! We're looking for a Customer Service Advisor to join our busy Customer Service Team, supporting Hinkley Point C, one of Europe's largest construction projects. Every day, we help thousands of workers travel safely and efficiently to and from site, 24 hours a day, 7 days a week. As first point of contact for our passengers, you'll play a vital role in delivering an exceptional customer experience.

What You'll Be Doing

• Being the main point of contact for all travel enquiries across all SPS sites ensuring complete customer satisfaction.
• Allocating the correct travel method for each passenger, ensuring the correct parking allocations and bus pick up points are issued.
• Providing passengers with accurate information regarding the services we provide.
• Delivering excellent customer service via phone, email and in person communications.
• Receiving and responding to complaints.

What You'll Bring

• Excellent communication and interpersonal skills
• A positive, customer‑focused approach
• The ability to stay calm and organised in a fast‑paced environment
• Previous customer service experience (transport experience is a bonus but not essential)
• Flexibility with working hours
• Strong Microsoft Office skills

What's In It For You?

• Matched contributory pension scheme (5%)
• Employee retail discount programme
• Free bus travel
• Life assurance
• Health benefits 24/7 Employee Assistance Programme

SPS2026 Benefits:

• Annual pay review
• Smart health cover - our award‑winning employee assistance program offers 24/7 confidential support for you and your family
• Pension – 5% contributory pension matched by us
• Employee retail discount scheme
• Free bus travel & significantly reduced rail travel for you & your family member
• Life assurance 24/7 Employee Assistance Programme
• Discounted Gym membership

All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate.

SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age. We are always looking for skilled and talented people to join us across our sixty plus depots from Aberdeen to Truro. It takes a dedicated team of specialists and professionals over just about every type of role you can think of to keep us on the road and creating amazing passenger journeys. We’ve embarked on a journey of major transformation – to make sure we put our people and customers first. Our people are the beating heart of First Bus. Without them, there would be no drivers to take customers to where they need to go and no engineers to keep our buses safely on the road. Our transformation programme is designed to reshape our business to meet tomorrow’s travel needs.