Customer Service Advisor & Sales Support

Win Berry; Caldicot; On-site; GBP 16,531 - 19,286; Part time

Job summary

Win Berry is seeking a dedicated Customer Service & Sales Support Advisor in Caldicot, Monmouthshire on a permanent basis. You will input sales orders, provide product support, respond to inquiries, and maintain detailed Excel records.

A strong ERP background (Oracle) and excellent communication are essential. The role offers a balanced, part-time arrangement with a competitive hourly rate and flexible hours Monday to Friday, supporting a well-established organization that values diversity and

Qualifications

• Previous experience in a customer service or sales support role.
• Proficiency in Microsoft Excel and other Office tools.
• Experience with ERP systems such as Oracle or similar.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities with attention to detail.
• Ability to work both independently and collaboratively in a team environment.

Responsibilities

• Input sales orders and maintain accurate records.
• Provide product support and information to customers.
• Respond to customer inquiries in a timely manner.
• Assist with administrative tasks to ensure smooth daily operations.

Skills

Customer service

Sales support

Microsoft Excel

Oracle ERP

Communication

Organization

Multitasking

Tools

Oracle ERP

Job description

We are seeking a dedicated Customer Service & Sales Support Advisor to join our client’s team in Caldicot, Monmouthshire on a permanent basis. This role involves delivering exceptional customer service while supporting the sales process through accurate order processing, responding to customer inquiries, and maintaining detailed records using Microsoft Excel. The ideal candidate will be organised, proactive, and comfortable working in a dynamic environment where precision and customer satisfaction are paramount. You will be responsible for inputting sales orders, providing product support and information, and assisting with administrative tasks to ensure seamless daily operations. A strong background in customer and sales support roles with experience in ERP systems like Oracle is essential, along with excellent communication skills and a positive attitude.

Previous experience in a customer service or sales support role.

Proficiency in Microsoft Excel and other Office tools.

Experience with ERP systems such as Oracle or similar.

Excellent verbal and written communication skills.

Strong organisational and multitasking abilities with attention to detail.

Ability to work both independently and collaboratively in a team environment.

This role presents a fantastic opportunity for candidates seeking a balanced, part-time position with a supportive team and a friendly working environment. The successful applicant will benefit from a competitive hourly rate of £12.95, flexible working hours from Monday to Friday, and the chance to develop their skills within a well-established organization that values diversity and inclusion.

values diversity and inclusion.