Customer Service Advisor - Sales

Stark Danmark A/S; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team. This role focuses on providing exceptional service and building strong relationships with customers in a fast-paced environment. You will engage with clients, process orders, and ensure a tidy workspace, all while enjoying a range of benefits including a retirement savings plan and employee discounts. If you are passionate about customer service and looking for a fulfilling career with opportunities for growth, this position is perfect for you. Join a friendly team dedicated to delivering quality products and services to the public sector.

Benefits

Retirement Savings Plan

Life Assurance

Employee Discount

WorkPerks Discounts

Wellbeing Centre

Refer a Friend Scheme

Qualifications

• Experience in a customer-facing environment is preferred.
• Passion for working with people and a positive can-do attitude.

Responsibilities

• Develop relationships with customers and provide proactive advice.
• Process customer orders and maintain stock levels.
• Keep the branch clean and assist in daily operations.

Skills

Customer Service

Positive Attitude

Communication Skills

Problem Solving

Tools

Forklift

Job description

Customer Service Advisor - Sales

Customer Service Advisor - Sales

Apply remote type: Site-based only

Locations: Islington

Time type: Full time

Posted on: Posted Yesterday

Time left to apply: End Date: April 17, 2025 (28 days left to apply)

Job requisition id: JR26451

Are you based in the Tuffnell Park area? Do you have a passion for working with people?

Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

Hours: 0730 – 1700 Monday to Friday

Location: Unit 10 Bush Industrial Estate, Station Road, Islington, N19 5UN

Key Responsibilities

1. Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values.
2. Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
3. Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
4. Keep the branch and yard looking clean and tidy, to make a great first impression on our customers.
5. Maintain stock levels, carrying out regular stock counts.
6. Work with colleagues to suggest opportunities for improvement.
7. Assist in the day-to-day routine to keep the workplace safe, neat, efficient, and profitable.
8. Includes operating a Forklift, manual handling (carrying timber, bags of gypsum products, cement products, timber, etc.).
9. Knowledge of building materials and gas spare parts/heating systems desirable but not required.

What’s in it for you?

1. Retirement Savings Plan (Pension) – with Legal & General.
2. Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
3. WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
4. Aviva Digicare + Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
5. Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
6. Employee Discount.
7. Refer a Friend scheme.
8. Wellbeing Centre via WorkPerks.
9. New Reward and Recognition programme – launching soon!

Required Skills and Experience

1. Previous industry experience preferred but not essential.
2. Experience in a customer-facing environment.
3. Passion for working with people.
4. A positive can-do attitude.

About us

At Jewson Partnership Solutions, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

Jewson Partnership Solutions is here to deliver more for Registered Providers of Social Housing, Repairs & Maintenance Contractors and organisations operating in the public sector.

If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at [e-mail]. We look forward to hearing from you!