Customer Service Advisor - Sales

Stark Danmark A/S; Rochester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor in Rochester. This role offers the chance to engage with customers, providing exceptional service while building strong relationships. You will be instrumental in processing orders and ensuring customer satisfaction. The company offers a supportive environment with opportunities for career growth, a competitive salary, and a range of perks including life assurance and employee discounts. If you are passionate about working with people and eager to contribute to a collaborative team, this is the perfect opportunity for you to advance your career.

Benefits

Retirement Savings Plan (Pension)

Life Assurance

Employee Discount

WorkPerks Discounts

Wellbeing Centre

Refer a Friend scheme

Voluntary company benefits

Qualifications

• Experience in a customer-facing environment is preferred but not essential.
• Passion for working with people and a positive can-do attitude.

Responsibilities

• Develop relationships with customers and provide proactive advice.
• Process customer orders and keep customers updated.
• Maintain stock levels and ensure a clean branch appearance.

Skills

Customer Service

Communication

Problem Solving

Positive Attitude

Education

High School Diploma

Job description

Customer Service Advisor - Sales

Apply remote type Site-based only locations Rochester time type Full time posted on Posted 3 Days Ago time left to apply End Date: January 18, 2025 (27 days left to apply) job requisition id JR24721

Are you based in the Rochester area? Do you have a passion for working with people?

Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours – 7.30 – 5.00 Monday to Thursday and 7.30-4.30 Friday

Location - Jewson Partnership Solutions, Rochester, G1 Knights Park, Knight Road, Rochester, ME2 2LS

Key Responsibilities

1. Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values.
2. Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
3. Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
4. Keep the branch and yard looking clean and tidy, to make a great first impression on our customers.
5. Maintain stock levels, carrying out regular stock counts.
6. Work with colleagues to suggest opportunities for improvement.

What’s in it for you?

1. Retirement Savings Plan (Pension) – with Legal & General.
2. Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
3. WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
4. Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
5. Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
6. Employee Discount.
7. Refer a Friend scheme.
8. Wellbeing Centre via WorkPerks.
9. New Reward and Recognition programme – launching soon!

Required Skills and Experience

1. Previous industry experience preferred but not essential.
2. Experience in a customer facing environment.
3. Passion for working with people.
4. A positive can-do attitude.

About us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

Jewson Partnership Solutions is here to deliver more for Registered Providers of Social Housing, Repairs & Maintenance Contractors, and organisations operating in the public sector.

If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at [e-mail]. We look forward to hearing from you!