Customer Service Advisor

Wandle; England; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

29 days annual leave

Income Protection

Salary Life cover

Learning and development opportunities

Job summary

A non-profit organization in London is looking for a Customer Service Advisor to join their team. This role involves addressing customer enquiries, diagnosing repairs, and providing tenancy support. Ideal candidates will have experience in a contact centre and strong communication skills. The position offers full training and a supportive environment, where you can develop your customer service expertise. Applicants can enjoy 29 days of annual leave plus public holidays, along with great learning opportunities.

Qualifications

• Experience in a contact centre, preferably in a Housing Association or Local Authority.
• Skilled in diagnosing and prioritising repairs.
• Strong communication, listening, and IT skills.
• Resilient, empathetic and solution-focused with attention to detail.

Responsibilities

• Handle a variety of enquiries via phone and email.
• Diagnose and book repairs.
• Take payments and advise on accounts.
• Support customers with tenancy and housing options.
• Resolve complaints wherever possible at first contact.

Skills

Experience in a contact centre

Strong communication skills

IT skills

Empathetic

Attention to detail

Job description

This range is provided by Wandle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Wandle

Customer Service Advisor

Location: Bankside, London

Make a real difference every day.

At Wandle, we’re passionate about providing safe, affordable homes and dependable local services. As part of our Customer Service Team, you’ll be the first point of contact for our customers—helping with everything from tenancy queries to repairs and maintenance. No two days are the same, and your role will be key in delivering exceptional service.

What you’ll do:

• Handle a variety of enquiries via phone and email
• Diagnose and book repairs
• Take payments and advise on accounts
• Support customers with tenancy and housing options
• Resolve complaints wherever possible at first contact

What we’re looking for:

• Experience in a contact centre - preferably in a Housing Association or Local Authority
• Skilled in diagnosing and prioritising repairs
• Strong communication, listening, and IT skills
• Resilient, empathetic, and solution-focused
• A team player with attention to detail

Why Wandle?

We’ll provide full training and a supportive environment where you can thrive. Bring your positive attitude and commitment to great customer service—and help us champion our customers every day.

Apply now and be part of something that matters.

Closing Date: 11th January 2026 at 11:59pm

Shortlisting: 12th January 2026

Interviews: Week Commencing 19th January 2026

Please note that we will be scheduling short telephone interviews first to scope suitability, and then there would be 2nd stage interview in-person should you be selected.

29 days annual leave, plus Public Holidays. Income Protection, Salary Life cover and great learning and development opportunities.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Non-profit Organizations and Housing and Community Development