Customer Service Advisor -Permanent

Cambridge Investment Partnership; Cambridge; On-site; GBP 28,000 - 32,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dedicated team in local government. This permanent role offers an opportunity to make a meaningful impact on the community by assisting residents with various inquiries. Ideal candidates will possess strong customer service skills, resilience, and a commitment to helping others. With a focus on personal development, the organization provides a supportive environment for career progression. Enjoy competitive pay, flexible working arrangements, and a range of benefits, including generous leave entitlements and professional development opportunities.

Benefits

Learning and development opportunities

Access to Local Government Pension Scheme

Flexible working arrangements

Annual leave purchasing scheme

Employee Assistance Programme

Cycle to Work Scheme

Generous leave entitlement

Public transport subsidy

Wellbeing platform

Qualifications

• Flexible and adaptable with strong customer service skills.
• Detail-oriented and able to handle difficult situations.

Responsibilities

• Assist customers with various inquiries and issues.
• Collaborate with council services to enhance customer experience.

Skills

Customer Service

Resilience

Communication

Computer Literacy

Job description

Join to apply for the Customer Service Advisor - Permanent role at Cambridge City Council

Job Description

Role: Customer Service Advisor - Permanent

The Team and About the Person You Are Looking For

If you’re looking for a career in local government, join our customer service team!

The Team

We are the lifeblood of Cambridge City Council’s workforce; our advisors are routinely promoted to positions across all teams, including housing, council tax, transformation, environmental services, elections, and housing repairs. Joining us is a great first step toward your career goals, as the skills and knowledge gained are valued throughout the council.

The Role

Our team is crucial to the residents of Cambridge, assisting them with various situations. You might help someone who found a dog or assist a tenant with a roof tile issue, among other tasks. The role supports face-to-face, telephone, email, and web chat interactions, with training provided in person.

This position demands resilience and the ability to remain calm when dealing with customers facing difficult circumstances, including mental health issues or housing crises.

What You Will Be Doing

You will provide help and advice to customers, demonstrating relationship-building, ownership, and initiative. You will work collaboratively with all council services to enhance the customer journey.

About You

You need to be flexible, adaptable, computer literate, and detail-oriented. Resilience and the ability not to take offense are essential qualities. If you love customer service and want to progress, our career grade program can support your development.

The successful applicant will be required to undertake a Basic Disclosure check.

What We Can Offer

• Learning and development opportunities
• Access to the Local Government Pension Scheme (LGPS)
• Additional Voluntary Contribution Scheme
• Flexible working arrangements
• Annual leave purchasing scheme
• Competitive pay and progression
• Employee Assistance Programme
• Cycle to Work Scheme
• Family-friendly policies
• Flexible Bank Holidays
• Free swimming at Cambridge pools
• Generous leave entitlement (25 days plus 8 holidays, rising to 30 days after 5 years)
• Gym membership salary sacrifice
• Home & Electronics salary sacrifice
• Discounts through Lifestyle Savings
• Professional membership fee support
• Relocation assistance (where applicable)
• Staff recognition awards
• Public transport subsidy
• Wellbeing platform

Hours and Contract

Full-time, 37 hours per week, permanent contract.

Salary

£28,624 - £31,067 per annum

Location

Mandela House, Cambridge

Application Process

To apply, scroll below to ‘Apply Online’ and complete an application. Internal candidates can apply via Employee Self-Serve under ‘Useful Links’.

Closing Date: 05 May 2025