Customer Service Advisor - Part Time (10-2 pm shift)

Curo; Bath; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Birthday off

Hybrid working model

Higher pension contribution

Annual leave up to 29 days

Wellbeing support

Job summary

Curo is seeking a Customer Service Advisor to join our contact centre, handling a range of enquiries from residents, contractors and the public. You’ll provide accurate information, resolve issues at first contact where possible and use several systems simultaneously to update records.

The role emphasizes empathy, strong communication and the ability to thrive in a busy environment. Hybrid working is offered after probation, with a mix of office and home-based days.

Qualifications

• Experience in a customer service environment with problem-solving skills.
• Strong written and verbal communication abilities.
• Ability to multitask and manage time effectively.
• Resilience and patience handling challenging situations.
• Computer literacy and ability to learn new systems quickly.

Responsibilities

• Answer inbound calls, WhatsApp messages, texts, emails and social media enquiries.
• Resolve customer queries at first point of contact where possible.
• Use multiple systems to find information and update records.
• Provide empathetic guidance on housing-related matters.
• Direct complex queries to appropriate teams.
• Support in a fast-paced environment with strong customer focus.
• Contribute to positive outcomes for residents and contractors.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Tech literacy

Tools

Multiple systems

Job description

Your Voice. Our Values. Connected Communities.At Curo, we take pride in being the first point of contact for our residents and the wider community. Our Customer Service Advisors are the voice of Curo - and we need people who care about making every interaction count.This dynamic role puts you at the heart of our organisation. Working as part of our supportive contact centre team, you'll handle a diverse range of enquiries across multiple channels, helping resolve issues and making a real difference to people's lives every day.You'll connect with our residents, contractors, and sometimes the wider public, providing solutions and support when they need it most. Many of our customers contact us during challenging times in their lives, so your empathy and understanding will be crucial in helping them navigate their housing needs. And you'll do it Monday to Friday, with no evenings or weekends.

What you'll be doing

• Answering inbound calls, WhatsApp messages, texts, emails, and social media enquiries
• Handling and resolving customer queries at the first point of contact wherever possible
• Using multiple systems simultaneously to find information and update records
• Managing challenging situations with empathy and professionalism
• Providing advice and guidance on a wide range of housing-related matters
• Directing complex queries to the appropriate teams when necessary
• Working in a fast-paced environment where no two days truly are not the same

What you'll get in return

• Beyond a salary of £25,500 ( Pro Rata) and the chance to make a difference every day, you'll get:
• A salary increase to £29,829 ( Pro Rata) on successful completion of key milestones during your probationary period
• 26 days annual leave per year (plus bank holidays), increasing to 29 days
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working (3 days office, 2 days home) after a minimum of 3-months in post
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your wellbeing
• Access to many different career and development opportunities across Curo, once you have been in post for 18-months.

More about you

We value transferable skills from various backgrounds - whether you've worked in retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position.

Essential:

• Experience in a customer service environment with proven problem-solving skills
• Strong communication skills - both verbal and written
• Ability to multitask and manage your time effectively
• Resilience and patience when dealing with challenging situations
• Computer literacy and ability to learn and use multiple new systems quickly
• Ability to remain calm under pressure

Desirable:

• Experience working in a contact centre or housing environment
• Knowledge of social housing or related sectors

About the interview process

Our interview process gives you the chance to show us your skills through a conversation and a couple of practical exercises. We'll also include a short pre-interview assessment to help us understand how you work best. Don't worry - we'll give you all the details in advance so you know exactly what to expect. Interviews take place at our Bath office and last around 1.5 hours.

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone --