Customer Service Advisor - Part Time

Yorkshire Building Society; Stockton-on-Tees; On-site; GBP 20,000 - 27,000; Part time

Job summary

A leading organization in financial services is searching for a Customer Service Advisor to work part-time in Stockton-on-Tees. You will play a vital role in helping members through excellent customer service, while also enjoying flexible working options and numerous development opportunities. Join a supportive and inclusive team committed to outstanding member service.

Benefits

25 days holiday plus Bank Holidays

Options to buy up to 5 additional days

Bonus potential up to 15%

Up to 11% employer pension contribution

Private medical insurance access

Discounts via benefits portal

Qualifications

• Exceptional adaptability and a positive attitude in dynamic environments.
• Demonstrated strong empathy and relationship management skills.
• Commitment to continuous self-development.

Responsibilities

• Assist members in finding suitable products and services.
• Engage with members through various communication channels.
• Facilitate counter transactions and assist with online services.

Skills

Adaptability

Empathy

Relationship Management

Digital Literacy

Job description

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Customer Service Advisor - Part Time, Stockton-on-Tees

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Client:

Location:

Stockton-on-Tees, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

94ff9b618c37

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Customer Service Advisor - Part Time
If you're great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we're right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About the Role

As a Customer Service Advisor you'll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that's saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what's right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Stockton Branch.

We are located directly on the high street and offer a face-to-face service, playing an integral part within our local community.

Daily tasks include serving counter transactions, completing savings meetings, outbound calls, and helping our members access their savings online. We have a team in Stockton committed to offering great service and creating strong relationships with our members.

We pride ourselves on the support we offer our individuals with growth and development, and alongside daily tasks, there will be opportunities to go above and beyond, growing professionally and personally. Working alongside colleagues in Stockton and the wider North East team and network.

About You

Being part of the team isn't about being a whizz in financial services, or having lots of customer service experience. Instead, it's about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it's important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding, and addressing the needs and feelings of others to foster a supportive and collaborative work environment.
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike.
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Displaying strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency.
• Having the ambition to be a leading expert on our products and services.
• Being dedicated to continuous self-development to stay future-ready.

About Us

At YBS, we don't have shareholders; we have members. We care about people, including you. Here, you'll be respected for who you are, able to bring your whole self to work, and have everything you need to build a long and rewarding career.

Flexibility

We offer a range of flexible working options without unsocial hours, helping you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies around your work hours, we can help make it work for you. We're happy to discuss flexible working options at any stage during the recruitment process.

Development

We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and advance your career. From day one, you'll receive a comprehensive induction and training plan to set you up for success.

Inclusivity

We're passionate about creating an inclusive environment where everyone feels valued and able to be themselves. If you're willing to go the extra mile for our members, you'll fit right in and belong here.

Benefits

We offer many rewards, including:

• Holiday: 25 days plus Bank Holidays, with options to buy up to 5 additional days.
• Bonus: An on-target bonus of 7% of eligible pay, with potential to earn up to 15%.
• Pension: Up to 11% employer contribution into your YBS pension.
• Healthcare: Access to private medical insurance, dental, and healthcare plans.
• My Benefits: Access to discounts on retail, hospitality, and health services through our benefits portal.

Ready to apply?

If you enjoy working with people, we'd love to meet you. Apply now.