Customer Service Advisor

The Fine Cheese Co.; Dyrham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company in the food and beverage industry as a Customer Service Advisor at their rural head office in Dyrham. You will be pivotal in managing customer inquiries, processing orders, and building relationships within a supportive team. This full-time role requires strong communication, attention to detail, and a proactive approach in a busy setting, ideal for individuals looking to develop their careers.

Qualifications

• Experience in a customer service role with strong communication skills.
• Ability to manage inquiries and maintain calm under pressure.
• IT literate with flexibility and organizational skills.

Responsibilities

• Acting as the first point of contact for customer inquiries.
• Processing transactional orders and providing product advice.
• Maintaining efficient communication with colleagues and customers.

Skills

Attention to detail

Communication

Organizational skills

Multi-tasking

Tools

Shopify

Magento

Job description

2 days ago Be among the first 25 applicants

An exciting opportunity has arisen for an experienced customer service professional (administrational) to join our friendly head office team.

The primary objective of the Customer Service advisor is to sit at the heart of the team, acting as the first point of contact, working to respond to a wide range of enquiries from the public, business customers, colleagues and other professionals by providing information and advice, while processing transactional orders.

This position is suited to those with strong attention to detail, organisational skills, a calm head, and confidence in written and spoken communication.

About The Fine Cheese Co.

The Fine Cheese Co. is a maturer, wholesaler, retailer and exporter of traditionally made, artisan cheeses and of luxury food. We are a team that takes pride in what we do and we want to support those in our company who wish to develop their skills and progress in their career.

Role Responsibilities

• To act as the initial point of contact, and receive and respond to enquiries and requests across a wide range of business functions.
• To answer incoming telephone calls and messages received by e-mail, voice mail, and post.
• To address the needs of the public, customers and colleagues in a prompt, efficient and courteous manner.
• To provide advice and recommendations to customers in respect of our products and service, and their orders.
• To process orders using the company’s systems in an efficient and timely manner.
• To prepare documentation for the fulfilment of orders, and to oversee their despatch.

Personal Skills and Attributes

• Experience of speaking to people over the phone in a business context, and assessing caller’s needs and responding sympathetically and helpfully.
• Experience of answering messages, responding to requests and fulfilling promises promptly and caringly.
• Ability to remain calm and unflustered in what is a very busy role.
• Ability to form good working relationships with colleagues and others with whom you are in contact.
• A flexible approach to work and the ability to multi-task
• IT literate.

Experience in an e-commerce platform such as Shopify and Magento is helpful but not essential.

This role includes physical lifting, and will require the appointed person to use the stairs for access, throughout the working day. There is no disabled access on site.

location is rural without public transport links.

All Applicants must have the right to work in the UK at the point of interview, and for the tenure of employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Food and Beverage Services

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