Customer Service Advisor Opportunities

Platform Housing Group; Birmingham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A dynamic social housing provider is seeking Customer Service Advisors in Birmingham to be the first point of contact for their residents. The role involves resolving queries and providing exceptional customer service, with various full-time and part-time opportunities available. Comprehensive training and benefits such as a health plan and generous leave options are offered, making it an attractive workplace.

Benefits

28 days annual leave (pro-rata), with options to buy or sell leave

Family-friendly policies

Medicash health plan with employee assistance, gym discounts

Health & Wellbeing plans with cashback for dental and therapies

Reward & Recognition scheme with discounts

Pension Salary Sacrifice scheme with up to 12% employer contributions

Supportive environment with development opportunities

Qualifications

• Experience in a customer-focused environment, preferably with telephony or contact centre experience.
• Excellent communication skills to interact effectively with diverse customers.
• Ability to manage difficult conversations with empathy and professionalism.

Responsibilities

• Act as the first point of contact for customers, resolving queries and issues.
• Work towards set KPIs to deliver customer service excellence.
• Utilize various IT systems to assist customers while speaking with them.

Skills

Communication

Problem Solving

Empathy

IT Literacy

Tools

Microsoft Office

Job description

Customer Service Advisor Opportunities, Birmingham

Client:

Platform Housing Group

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

168481d3a9fc

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

The Vacancy

Are you experienced in a Contact Centre environment?

Join Platform Housing Group, a dynamic social housing business committed to providing an inclusive and supportive environment with excellent benefits and family-friendly policies. We offer comprehensive training and development opportunities, including Customer Service accreditation.

This role is the first point of contact for our customers, involving problem-solving conversations, answering enquiries, and resolving issues at first contact where possible, all while working towards set KPIs. You will play a key role in our company-wide drive to deliver customer service excellence.

We have various full-time and part-time roles on permanent and fixed-term contracts. Full-time positions are between 8am and 5:30pm, Monday to Friday. Weekend work is not required.

What we are looking for:

Applicants should come from a customer-focused environment, preferably with telephony or contact centre experience. As the first point of contact for residents, you should be committed to resolving queries professionally and accurately from the first contact.

Excellent communication skills are essential, with the ability to interact effectively with people of all ages and backgrounds. Empathy and people skills are important for managing difficult conversations.

The successful candidate must be IT literate, able to use various systems while speaking with customers, and have a good working knowledge of Microsoft Office.

While the role is home-based, initial training will be at our offices in Worcester or Birmingham, and occasional travel to the office may be required.

Benefits include:

• 28 days annual leave (pro-rata), with options to buy or sell leave
• Family-friendly policies
• Medicash health plan with access to employee assistance, discounted gym memberships, and discounts
• Health & Wellbeing plans with cashback for dental, optical, physio, and therapies
• Reward & Recognition scheme with discounts and cashback
• Pension Salary Sacrifice scheme with up to 12% employer contributions
• Supportive environment with development opportunities

If you're interested and want to learn more, please contact us.