Customer Service Advisor - Nottingham

UPS; Nottingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

UPS is seeking a Customer Service Advisor in Nottingham, offering a permanent, full-time role. The position entails providing dedicated customer service for UPS Preferred accounts, resolving inquiries, and ensuring customer satisfaction with a focus on professionalism and problem-solving skills.

Qualifications

• Excellent verbal and written communication skills.
• Ability to communicate effectively at all levels.
• Strong problem-solving skills.
• Previous customer service experience is preferred.

Responsibilities

• Answer inbound calls/emails regarding customer inquiries.
• Resolve customer queries and follow up for resolution.
• Maintain ownership of queries ensuring customer updates.
• Assist customers with UPS solutions to their business issues.

Skills

Verbal communication

Written communication

Problem solving

Time Management

Education

High school diploma or GED

Job description

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Job Description

Customer Service Advisor - Nottingham (NG2)

Job Summary

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Salary: 23809.50

Hours: 37.5

Location: Lock House, Nottingham, NG21AG

Responsibilities

• Answer inbound calls/emails from customers regarding, but not limited to, tracking enquiries, tracing, billing, brokerage issues, claims, UPS products and services
• Resolve customer queries and making outbound calls/emails to ensure resolution .
• Maintain ownership of queries through to resolution ensuring the customer receives regular updates at appropriate intervals.
• Update and utilize in house systems to record customer activity.
• Provide customers with updates when service issues occur that may impact delivery or collection of their shipments
• Assisting customers with the correct UPS solution for business issues associated with, but not limited to, UPS products and services, UPS business technologies, tracking, billing and claims.
• Dealing with multiple, complex customer issues.
  
  

Qualifications

• Excellent verbal and written communication skills
• Ability to communicate effectively at all levels within the customers organisation and internally
• Interpersonal Skills
• Professional, sincere and proactive interpersonal skills
• The ability to present a positive image of UPS, convey an eagerness, willingness and desire to assist customers on all inquiries.
• Problem solving skills
• Ability to identify customers’ needs and resolving issues to customer’s satisfaction in a timely manner.
• Time Management Skills
• Resolving customer issues and following up with customers in a timely manner
• High school diploma, GED, or International equivalent
• Strong oral and written communication skills
• Strong problem solving skills
• Previous customer service experience - Preferred
  
  

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

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