Customer Service Advisor

100x Imaging Inc.; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking an enthusiastic Customer Service team member for their Nottingham office. The role involves solving customer issues, managing social media queries, and maintaining records. Ideal candidates will possess strong attention to detail, excellent communication skills, and the ability to handle challenging situations. Enjoy benefits including staff discounts, healthcare plans, and role-specific training.

Benefits

Staff Discounts

Healthcare Cash plans

Company pension scheme

Life Cover

Free Tea & Coffee

Qualifications

• Experience in a similar role preferred but training provided.
• Ability to create accurate documents.
• Experience dealing with challenging situations.

Responsibilities

• Provide First Time Resolution for customer queries via phone and email.
• Monitor and respond to social media queries.
• Create job cards for warranty claims and arrange product returns.

Skills

Attention to detail

Confident telephone manner

Problem-solving

Discretion in decision-making

Tools

Microsoft Excel

Microsoft Word

Job description

About The Role
We have an exciting opportunity to join our dedicated Customer Service team based within our Head Office at Nottingham.
Working closely within the Aftersales Department, your duties will include:

• First Time Resolution problem solving for our customers via telephone and email
• Monitoring and responding to queries on social media platforms
• Creation of job cards for warranty claims and returns
• Arranging the return of products for Service or repair
• Liaising with colleagues on a regular basis
• Maintaining accurate and concise records
• General office duties

About you:

• As well as excellent attention to detail you will have a friendly helpful attitude and confident telephone manner as you will play a vital role in communicating with our customers and our Service Department.
• The ability to create accurate documents
• Knowledge and ability using Microsoft Excel and Word documents
• Able to deal with challenging situations.
• Can use discretion to make decisions
• Experience in a similar role is preferred, however you will be trained on all aspects of our internal in-house systems.

If you can answer yes to all the above this could be the role for you, apply today.
Hours: Monday to Thursday 8.30am – 5.30pm,Friday 8.30am – 5.00pm


Benefits
What you’ll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee

About The Company
Where you’ll be working:
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers.With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.