Customer Service Advisor

Insight Select; Loughborough; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading insurance provider is seeking a motivated Customer Service Advisor to join their growing team in Loughborough. This role offers a competitive salary, full training, and a friendly team environment. Ideal for enthusiastic individuals looking to develop their career in the insurance industry.

Benefits

Clear progression opportunities

Full training and ongoing support

Monday to Friday, no weekends

Competitive salary within the range

Qualifications

• Previous experience in customer service or sales is preferred.
• Confident communicator with a customer-first approach.
• Proactive problem solver and team worker.

Responsibilities

• Speak with customers to recommend suitable insurance products.
• Build strong customer relationships and ensure satisfaction.
• Work towards KPIs and provide clear, accurate information.

Skills

Customer-first mindset

Communication

Problem-solving

Teamwork

Motivation to learn

Job description

This range is provided by Insight Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Insight Select

Legal Graduate Headhunting Legal & Business Talent Across the UK

Customer Service Advisor

Loughborough | £21,000 - £25,000 | Permanent, Office Based

Our client, a long-standing and reputable insurance provider, is looking for a motivated Customer Service Advisor to join their growing team in Loughborough. Whether you have experience in customer service, sales, or a similar role, this is a fantastic opportunity to kick-start or further develop your career in the insurance industry.

What you’ll be doing:

• Speaking with new and existing customers to understand their needs and recommend suitable insurance products
• Building strong relationships and ensuring an exceptional customer experience
• Working towards individual and team KPIs and performance goals
• Providing clear, accurate information to support informed decision-making
• Supporting customer retention and identifying opportunities to upsell where appropriate

Who we’re looking for:

• Previous experience in customer service or sales (especially in a target or KPI-driven environment)
• A confident and enthusiastic communicator with a customer-first mindset
• Motivated, reliable, and eager to learn
• Proactive problem solver who enjoys working in a team
• Someone keen to develop their skills and grow within the insurance industry

What’s in it for you?

• Competitive salary of £21,000 – £25,000 (dependent on experience)
• Monday to Friday, 37.5 hours per week – no weekends
• Full training and ongoing support
• Clear progression opportunities within a growing business
• Friendly and supportive team environment that celebrates success

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Insurance

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