Customer Service Advisor - Crewe

American Bankers Insurance Company of Florida; Crewe; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave 21 days + bank holidays

Remote working after training

Employee assistance program

Discounts on retail and tech

Free onsite parking

Job summary

Assurant is hiring a Customer Service Advisor in Crewe, Cheshire. This is a full-time role (40 hours) with shifts 8:00–20:00 on weekdays and weekends; weekend shifts are on home after training. Training lasts 8–16 weeks on-site.

You will support millions of customers across telecoms and finance brands, delivering excellent listening and problem-solving. The package includes £26,624 per year plus benefits, with 21 days holiday plus bank holidays and a range of wellbeing and learning programs.

Qualifications

• Excellent verbal, written, and listening skills.
• Basic computer skills, including data entry, website navigation, and other software.
• Experience working in a customer service environment.

Responsibilities

• Support customers in a contact centre, representing telecoms and finance brands.
• Help customers resolve issues and get back on their feet when devices fail.
• Deliver high-quality service through listening and clear communication.

Skills

Verbal communication

Written communication

Listening skills

Basic computer skills

Job description

Customer Service Advisor

Location

Crewe, Cheshire

Contract type

Full time, 40 hours, including some weekends

Remote working

After 8 to 16 weeks of on site training

Salary

£26,624.00 per annum + benefits

Start date

3 November 2026

Shift pattern

Our contact centre is open 8.00 to 20.00 Monday to Friday, and 8.00 to 18.00 at weekends. You will work on a rota that includes both weekday and weekend shifts. Weekend shifts are worked from home once training is complete. Weekday shifts are on site.

Are you an active listener who has a passion for helping others? Are you a problem solver who challenges the norm to inspire new ideas? Have you ever thought about using these skills for customer service? If so, Assurant could be the perfect place for you to start your new career!

Overview of Position

Helping people thrive in a connected world! As a member of our Contact Centre team, you’ll support some of our 8 million+ customers and represent some of the biggest brands in telecoms and finance. We are looking for great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged.

What makes us different?

Comprehensive training to prepare you for the role. Flexibility: with remote working is available once full training is completed, and performance targets are met. Balance is important - so we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural Heritage Day.

We care about your well‑being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work. A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!

Learning and Development opportunities including Udemy learning, internal one‑to‑one development, and growth platforms.

Internal Wellbeing Programmes.

We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family.

Free Onsite Parking.

Requirements

• Excellent verbal, written, and listening skills
• Basic computer skills, including data entry, website navigation, and other software
• Experience working in a customer service environment

Diversity, Equity & Inclusion

At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.