CUSTOMER SERVICE ADVISOR (M/F/D)

HELLA; Banbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading international automotive supplier is seeking a Customer Service Advisor for its Banbury location. The role involves handling customer calls, processing orders, and providing sales support while contributing to a diverse work environment that values employee development.

Benefits

Mobile working and flexible hours

Career and training opportunities

Health programs and wellness initiatives

Discounted travel tickets

Free coffee and refreshments

Bicycle leasing options

Company pension plan

Employee support services

Community events

Qualifications

• Experience in customer service environment.
• Good telephone manner for handling inquiries.
• Knowledge of automotive products is a plus.

Responsibilities

• First line telephone contact for all external calls.
• Input customer orders and advise on product data.
• Resolve customer issues with orders and deliveries.

Skills

Customer Service Experience

Data Input Skills

Telephone Communication

PC Skills

Education

Good Standard of General Education

Tools

Microsoft Office

SAP

Teams

Job description

Customer Service Advisor (M/F/D), Banbury

Location: Banbury, United Kingdom

Client: HELLA

Job Category: Other

EU work permit required: Yes

Job Reference: f90ef47bac8e

Job Views: 7

Posted: 18.06.2025

Expiry Date: 02.08.2025

Job Description

FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA specializes in high-performance lighting technology and automotive electronics, offering a broad service and product portfolio for the spare parts and workshop business, as well as for manufacturers of special vehicles. With around 37,500 employees at over 125 locations, the company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2023.

YOUR TASKS

• First line telephone contact for all external telephone calls.
• Input customer orders and advise on price & availability, technical & product information.
• Support Business Development Managers with sales, customer information, and product data.
• Resolve customer issues regarding deliveries and orders.
• Undertake administrative tasks for returns & warranties as required.
• Collaborate with Sales & Marketing, Warehouse, Credit Control, and HKG to improve service, systems, and products.
• Provide reactive and proactive sales and marketing support for departmental managers.

YOUR QUALIFICATIONS

• The successful candidate will have a good standard of general education.
• Experience working in a customer service environment.
• Accurate data input skills.
• Good telephone manner and ability to handle enquiries/queries professionally.
• Proficiency in PC skills (Microsoft Office, SAP & Teams).
• Knowledge of motor vehicles and automotive products is desirable, but training will be provided.

WHAT WE OFFER

• Mobile working and flexible working time models.
• Extensive career and training opportunities.
• Sports and health programs, including HELLA in Motion and WELLPASS.
• Discounted Germany ticket for bus and train.
• Free coffee and water, company restaurants and cafés.
• Bicycle leasing and employee benefits.
• Company pension plan with HELLA allowance.
• Family support services and advice.
• Employee events.

Eligibility

Are you eligible to live and work in the UK? Even if you do not meet all requirements, we encourage you to apply. We value the development of our employees and offer many opportunities. HELLA promotes diversity and inclusion and welcomes applications from all backgrounds, ages, genders, disabilities, and orientations.