Customer Service Advisor – Lifesaving Training & Support

St John Ambulance; Stockport; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Cycle to work

Health and Wellbeing portal

NHS Discounts

Job summary

St John Ambulance in the United Kingdom is seeking a Customer Service Advisor to deliver a professional, efficient and friendly experience to our retail customers. You will manage customer enquiries, process bookings and orders, and advise on our range of first aid and health and safety training courses and products.

Working with colleagues across the organisation, you will maintain accurate records, identify opportunities to promote additional products, handle multiple priorities and strive to

Qualifications

• Experience of working in a customer service environment.
• Experience of database management.
• Excellent interpersonal skills with ability to communicate effectively at all levels.
• Ability to use IT office applications at intermediate level.

Responsibilities

• Deal with incoming e-mails (cases) to the shared queues for bookings and general enquiries in a professional manner meeting the service level agreement and individual targets.
• Effectively handle enquiries received via web chat and social media to agreed service levels and individual targets.
• Provide telephone answering service for incoming callers in a professional manner and to process their bookings/requests efficiently to agreed service levels and individual targets.
• Ensure that all bookings are accurately recorded on the relevant databases paying attention to the specific invoicing requirements of each account and have a detailed knowledge and understanding of the hierarchies in the databases.
• Escalate opportunities and issues where appropriate to National Account Executives, Telephone Account Executives or CSA who manage the accounts and support the achievement of revenue targets.

Skills

Customer service experience

Database management

Interpersonal skills

IT office applications

Job description

St John Ambulance in the United Kingdom is seeking a Customer Service Advisor to deliver a professional, efficient and friendly experience to our retail customers. You will manage customer enquiries, process bookings and orders, and advise on our range of first aid and health and safety training courses and products.

Working with colleagues across the organisation, you will maintain accurate records, identify opportunities to promote additional products, handle multiple priorities and strive to