Event Healthcare Advisor

St John Ambulance; Guildford; À distance; GBP 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive salary

33 days holiday

Cycle to work

Health and wellbeing portal

Discounts (NHS & Blue Light)

Résumé du poste

St John Ambulance is seeking an Event Healthcare Advisor to support the delivery of first aid and medical services at events across the region. You will coordinate event healthcare bookings, prepare quotes, manage invoices and ensure administrative arrangements are in place for successful service delivery.

You will act as a primary contact for customers, volunteers and colleagues, providing responsive and professional support throughout the event booking process.

Qualifications

• Excellent communication and interpersonal skills with the ability to build relationships across stakeholders.
• Highly organised with the ability to manage competing priorities and deadlines.
• Experience in a busy team environment, handling enquiries professionally.
• Proficient in Microsoft Office and IT systems with clear written/verbal communication.
• Customer-focused, proactive and solutions-oriented in delivering high service levels.
• Flexible and able to travel and support operational requirements, including occasional out-of-hours work.

Responsabilités

• Coordinate administration of event healthcare bookings, respond to enquiries and prepare accurate quotes.
• Manage bookings through to completion and maintain positive relationships with customers and volunteers.
• Prepare and distribute event plans and risk assessments; ensure information is recorded accurately.
• Assist with financial administration of events, including raising invoices and monitoring payments.
• Monitor volunteer availability and address resourcing gaps with colleagues.
• Support travel and site attendance for events and contingency operations as needed.

Connaissances

Communication skills

Organisation

Customer service

Teamwork

Microsoft Office

Flexibility

Outils

Microsoft Office

Description du poste

Role type: Event Business Development & Performance

Hourly commitment: 35

Our offer to you

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme Electric Vehicle Scheme (subject to terms)
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts - you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary

As an Event Healthcare Advisor at St John Ambulance, you will play an important role in supporting the delivery of first aid and medical services at events across the region. Working as part of our Event Healthcare team, you will help coordinate event bookings, prepare quotes, manage invoices and ensure the administrative arrangements are in place to support the successful delivery of our services.

You will be a key point of contact for customers, volunteers and colleagues, providing responsive, professional and helpful support throughout the event booking process. From managing enquiries and preparing event plans and risk assessments to monitoring volunteer availability and resolving queries, you will help ensure our customers receive an excellent service.

This is a varied and fast-paced role that requires organisation, attention to detail and a flexible approach. You will work collaboratively with colleagues and volunteers, helping St John Ambulance deliver safe, effective and professional event healthcare provision.

About You

• Has excellent communication and interpersonal skills, with the confidence to build positive relationships and communicate effectively with a range of internal and external stakeholders.
• Is highly organised, with the ability to manage competing priorities, work to deadlines and maintain excellent attention to detail.
• Has experience working in a busy team environment and responding to a range of enquiries and requests in a professional and helpful manner.
• Is confident using Microsoft Office applications and IT systems, with good written and verbal communication skills.
• Is customer-focused, proactive and solutions-oriented, with the ability to resolve problems and deliver a consistently high standard of service.
• Has a flexible and adaptable approach to work, including a willingness to travel, occasionally work outside normal office hours and support operational requirements when needed.

About the Role

• Coordinate the administration of event healthcare bookings, including responding to enquiries, preparing accurate quotes and managing bookings through to completion.
• Build and maintain positive relationships with customers, volunteers and internal colleagues, providing responsive and professional customer service.
• Prepare and distribute event plans and risk assessments, ensuring accurate information is recorded and relevant systems are kept up to date.
• Support the financial administration of events, including raising invoices, monitoring outstanding payments and responding to finance queries.
• Monitor event requirements and volunteer availability, identifying potential shortfalls and working with colleagues to help resolve resourcing challenges.
• Work flexibly across the region, supporting occasional event attendance, major contingency operations and wider operational requirements, including travel and occasional overnight stays.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women’s Network. We do nottolerate any form ofdiscriminationandengendera sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship.We believe passionately in equality, diversity and inclusion.

St John Ambulance is proud to be a signatory of the Armed Forces Covenant. We are committed to supporting current and former members of the Armed Forces, reservists, veterans, cadet force adult volunteers, and military families, ensuring they are treated fairly and are not disadvantaged in their recruitment or employment with us.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.