Customer Service Advisor

Active Life; Whitstable; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Gym membership

Inclusive workplace

Training & development

Career progression

Job summary

Active Life in Whitstable Pools & Fitness is seeking a friendly Customer Service Advisor to be the first point of contact for members and visitors. You will welcome people, answer enquiries in person, on the phone or via email, and help them access our facilities and activities.

You will manage bookings, handle payments, explain membership options and support registrations. The role values a proactive, reliable team player who communicates clearly and creates an inclusive, welcoming

Qualifications

• Excellent communication and a passion for delivering outstanding customer service.
• Reliable and enthusiastic, committed to working effectively as part of a team.
• Organised, attentive to detail and able to handle enquiries and payments accurately.

Responsibilities

• Welcoming customers and visitors.
• Responding to enquiries in person, by telephone and by email, providing information.
• Managing bookings for activities, classes and facilities and helping with online booking services.
• Processing payments and handling data in line with centre procedures.
• Explaining membership options and supporting registrations and updates.
• Promoting centre activities, services and offers to meet customers' needs.
• Listening to feedback, resolving routine queries and escalating issues when needed.
• Keeping customer records accurate and maintaining confidentiality.

Skills

Excellent communication

Reliable & team player

Organised & detail-oriented

Flexible shifts

Customer-focused

Job description

As a Customer Service Advisor at Active Life, you'll be a first point of contact for our customers, providing a friendly welcome, answering enquiries and helping everyone access and enjoy our facilities and activities. Your responsibilities will include:

• Welcoming customers and visitors
• Creating a positive first impression and an inclusive reception environment.
• Responding to customer enquiries in person, by telephone and by email, providing clear and accurate information.
• Managing bookings for activities, classes and facilities, and helping customers use online booking services.
• Processing payments and handling data in line with centre procedures.
• Explaining membership options, supporting new registrations and assisting with membership enquiries and updates.
• Promoting centre activities, services and offers to help customers find options that meet their needs.
• Listening to customer feedback, resolving routine queries and complaints, and escalating issues when appropriate.
• Keeping customer records and booking information accurate, and handling personal information confidentially.
• Keeping the reception area tidy, organised and welcoming, with up-to-date customer information on display.
• Supporting day-to-day reception administration and sharing relevant information with colleagues.
• Working collaboratively with colleagues to deliver a safe, positive and inclusive customer experience. Whether this is your first customer service role or you have years of experience, we're looking for someone with a welcoming manner, a proactive approach and a genuine passion for helping others. You'll be a confident communicator, a reliable team player and someone who takes pride in listening to customers, resolving enquiries and creating a welcoming and inclusive experience for everyone in our community., Be comfortable using computer systems, entering information accurately and learning booking and membership software.

Requirements

• Have excellent communication skills and a passion for delivering outstanding customer service.
• Be reliable, enthusiastic and committed to working effectively as part of a team.
• Be organised, attentive to detail and able to handle enquiries and payments accurately while remaining calm during busy periods.
• Be flexible and willing to work a variety of shifts, including early mornings, evenings and weekends.
• Share our commitment to creating a safe, welcoming and inclusive environment where everyone in our community feels valued.
• Active Life is committed to safeguarding children and promoting their welfare. The successful candidate may be asked to complete a Disclosure and Barring Service (DBS) check.
• Applicants must have the right to work in the UK.

At Active Life, we are at the heart of our community, committed to creating welcoming, inclusive spaces where everyone feels valued, supported and able to thrive. We believe that being active should be accessible to everyone, and we're passionate about helping people of all ages and abilities lead healthier, happier and more active lives. We're looking for enthusiastic, reliable and customer-focused Customer Service Advisors to join our team at Whitstable Pools & Fitness.

At Active Life, we support our people to thrive.

In return for your hard work and commitment, we offer:

Benefits

• Employee discounts.
• Gym membership to help you stay active
• . A friendly, supportive and inclusive workplace.
• Ongoing training and development.
• Opportunities to build your skills and progress within the leisure industry.