Customer Service Advisor - immediate start

Office Angels; Crawley; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Full training provided

Modern office environment in Crawley

Supportive and friendly team

Temp-to-perm opportunity

Job summary

Office Angels in Crawley, West Sussex, is seeking a Customer Service Advisor to join a growing team on a temporary to permanent basis. You will handle calls, provide information and support, and help deliver a high standard of customer care.

Full training is provided and the role is office-based. The position offers a clear pathway to permanent employment and a friendly, customer-focused environment.

Qualifications

• Reception, administration, or customer support roles.
• Retail and customer-facing environments.
• Airport passenger services
• Airline and travel industry roles
• Hospitality and front of house positions
• Contact centres and call centres

Responsibilities

• Handle inbound and outbound calls with patients.
• Provide information, support, and guidance in a professional and empathetic manner.
• Resolve queries and ensure patients receive an excellent service experience.
• Accurately update records and maintain confidential information.
• Liaise with internal teams to ensure customer needs are met.
• Deliver high levels of customer satisfaction on every interaction.

Skills

Excellent communication

Professional telephone manner

Strong customer service

Attention to detail

Administration skills

Computer systems

Empathetic and approachable

Calm under pressure

Job description

Customer Service Advisor - Temp to Perm

Location: Crawley, West Sussex

Pay Rate: £12.83 per hour

Role Type: Full-Time, Office-Based (Onsite)

Contract: Temporary to Permanent

About

We’re recruiting for a Customer Service Advisor to join a growing team in Crawley, supporting people over the phone and providing a high standard of customer care.

This is an excellent opportunity for candidates looking to transition from retail, airport, hospitality, travel, passenger services, cabin crew, reception, or other customer-facing roles into a professional office based environment.

Full training is provided, making this an ideal role for someone with strong people skills and a passion for delivering outstanding service.

The Role

• Handle inbound and outbound calls with patients
• Provide information, support, and guidance in a professional and empathetic manner
• Resolve queries and ensure patients receive an excellent service experience
• Accurately update records and maintain confidential information
• Liaise with internal teams to ensure customer needs are met
• Deliver high levels of customer satisfaction on every interaction

About You

• Reception, administration, or customer support roles
• Retail and customer-facing environments
• Airport passenger services
• Airline and travel industry roles
• Hospitality and front of house positions
• Contact centres and call centres

Skills Required

• Excellent communication and listening skills
• Confident and professional telephone manner
• Strong customer service focus
• Good attention to detail and administration skills
• Comfortable using computer systems
• Positive, empathetic, and approachable attitude
• Ability to remain calm and professional in a busy environment

What's on Offer?

• £12.83 per hour
• Temp-to-perm opportunity
• Full training provided
• Modern office environment in Crawley
• Supportive and friendly team

Office Angels is an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.