Customer Service Advisor

Allscreens Nationwide Ltd; Glasgow; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Hybrid work after probation

Comprehensive training

Job summary

Allscreens Nationwide Ltd in Glasgow is seeking friendly, confident people to join our client’s growing Customer Service team. You will speak with customers over the phone, respond to emails, and provide clear, professional support in a busy, supportive environment.

This role offers hybrid working after a probation period, weekday hours with no evenings or weekends, and four weeks of office-based training. If you enjoy solving problems and helping others, we’d love to hear from you.

Qualifications

• Experience in a customer-facing role.

Responsibilities

• Speaking with customers over the phone and handling a range of enquiries.
• Providing clear, professional and helpful support.
• Responding to customer emails.
• Taking ownership of queries and seeing them through to resolution.

Skills

Customer service

Communication

Problem solving

Phone support

Tools

CRM systems

Job description

Glasgow City Centre (Hybrid after probation)

Monday to Friday (No evenings or weekends)

Looking for a customer-focused role with no evenings or weekends?

We're looking for friendly, confident people who enjoy helping others to join our client's growing Customer Service team. Whether your experience comes from retail, hospitality, travel, sales, contact centres or any other customer-facing environment, we'd love to hear from you.

Before you apply can you commit to the following:

Four weeks of office-based training required (no holidays or time away can be requested during this time)

No annual leave can be taken during October due to operational requirements

What You'll Be Doing

• Speaking with customers over the phone and handling a range of enquiries
• Providing clear, professional and helpful support
• Responding to customer emails
• Taking ownership of queries and seeing them through to resolution

We're Looking For People Who

• Love helping customers and delivering great service
• Are confident communicators with excellent listening skills
• Remain calm, professional and positive in challenging situations
• Have experience in a customer-facing role

Why Apply?

If you're a people person who enjoys solving problems, building relationships and making a positive difference for customers, this could be the perfect next step in your career. We provide all the training you need to succeed, along with a supportive team and excellent work-life balance.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.