Customer Service Advisor – Hybrid (Glasgow)

Scottish Friendly; Glasgow; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Scottish Friendly in Glasgow is seeking a Customer Service Advisor to support customers by phone and email, resolving policy and account enquiries and updating records. The role offers hybrid working after six months and provides comprehensive training.

No prior contact centre or financial services experience is required; the emphasis is on attitude, willingness to learn, and commitment to customers as you build expertise over time.

Qualifications

• No prior contact centre or financial services experience required.
• Attitude, commitment to customers and willingness to learn are valued.
• Ability to learn products, systems and processes.

Responsibilities

• Speak with customers by phone and email.
• Help resolve policy and account enquiries.
• Update customer records accurately.
• Learn our products, systems and processes.
• Take ownership of customer queries through to resolution.
• Work closely with a friendly and supportive team.

Job description

Scottish Friendly in Glasgow is seeking a Customer Service Advisor to support customers by phone and email, resolving policy and account enquiries and updating records. The role offers hybrid working after six months and provides comprehensive training.

No prior contact centre or financial services experience is required; the emphasis is on attitude, willingness to learn, and commitment to customers as you build expertise over time.