Customer Services Advisor — Dynamic Local Council Support

WMJobs; Dudley; On-site; GBP 27,000 - 29,000; Full time

Job summary

Dudley Metropolitan Borough Council is seeking Customer Services Advisors to provide contact centre service delivery and guidance on council services. The role includes interviewing customers by phone, in person, or electronic means to determine eligibility and raise service requests.

Hours are 37 per week with shifts Monday to Friday; the salary is Grade 5 (£27,274–£29,071). Location is variable around the Dudley Borough.

Qualifications

• Excellent numerical and communication skills.
• Strong IT literacy to operate multiple computer systems.
• Ability to learn from regular updates to procedures.
• Experience delivering customer service in a pressurised, target-driven environment.

Responsibilities

• Interview customers by phone, in person or electronically to determine needs.
• Research issues and provide solutions, take payments and raise service requests.
• Calculate benefit entitlements and arrange complex payments.
• Switch between skills and tasks to respond to changes in business needs.

Skills

Numerical skills

Communication skills

IT literacy

Adaptability

Job description

Dudley Metropolitan Borough Council is seeking Customer Services Advisors to provide contact centre service delivery and guidance on council services. The role includes interviewing customers by phone, in person, or electronic means to determine eligibility and raise service requests.

Hours are 37 per week with shifts Monday to Friday; the salary is Grade 5 (£27,274–£29,071). Location is variable around the Dudley Borough.