Customer Service Advisor: Growth, Bonus & Pension

TAKKT Group; Gloucester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Contributory pension

23 days’ holiday (plus bank holidays &

Birthday)

Free drinks

Free snacks

Weekly prizes

Job summary

BiGDUG in Gloucester is recruiting multiple Customer Service Advisor positions. You will deliver excellent customer service across channels, resolve issues, and help customers have a positive experience with our brand.

This role offers a competitive salary in line with the national living wage, a potential bonus, contributory pension, 23 days’ holiday (plus bank holidays and your Birthday), plus perks such as free drinks, snacks and weekly prizes.

Qualifications

• Experience in customer service roles (phone or in person) preferred.
• Strong communication and interpersonal abilities.
• Ability to resolve issues and provide accurate information to customers.

Responsibilities

• Deliver an excellent and consistent customer service experience via telephone, email and in person.
• Ensure customer contacts are handled well and provide a positive brand experience.
• Collaborate with internal departments (e.g., Accounts, Warehouse) as needed.
• Identify cross-sell and upsell opportunities to support sales.

Skills

Customer service

Interpersonal skills

Problem solving

Communication

Job description

BiGDUG in Gloucester is recruiting multiple Customer Service Advisor positions. You will deliver excellent customer service across channels, resolve issues, and help customers have a positive experience with our brand.

This role offers a competitive salary in line with the national living wage, a potential bonus, contributory pension, 23 days’ holiday (plus bank holidays and your Birthday), plus perks such as free drinks, snacks and weekly prizes.