Customer Service Advisor (Graduates)

ReQuire Consultancy LTD; Salisbury; Hybride; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

33 days holiday

Hybrid pattern post probation

Excellent benefits

Résumé du poste

ReQuire Consultancy LTD in Salisbury is recruiting for Customer Service Executives. No prior financial services experience required; full training will be provided and you’ll join a friendly, busy service centre.

You’ll handle customer inquiries by phone and email, learn about financial products, and build lasting relationships with customers and colleagues in a supportive team, with a hybrid pattern after probation and a generous benefits package.

Qualifications

• No experience required; full training provided.
• Great communication skills and a positive attitude are essential.
• Graduate or entry-level candidates welcome.
• Join a busy customer service team in Salisbury.

Responsabilités

• Answer customer queries by phone and email.
• Help customers with product information and issue resolution.
• Build relationships with customers and colleagues.
• Work as part of a supportive team to deliver excellent service.

Connaissances

Excellent communication skills

Positive attitude

Resilience

Willingness to learn

Description du poste

CALLING ALL GRADUATES | Or anyone looking for a fresh career opportunity!

• Customer Service Executives | Multiple Opportunities
• Location: Salisbury City Centre
• Salary: £25k + Excellent Benefits (33 days holiday, Hybrid pattern post probation)
• Hours: Monday-Friday, 9am-5pm (35 hours per week)
• Experience: None required - full training provided!

Finished university and wondering what's next? Working in hospitality, retail or customer service and want your evenings and weekends back just in time for the festive season? Or perhaps you're simply looking for an opportunity to build a proper career? Well, this could be worth a look!

We're working closely with a fantastic Commercial business in the heart of Salisbury that’s looking to welcome some new people into its growing Customer Service team.

And here's the best bit: You don't need experience in financial services. In fact, you don't necessarily need any office experience at all.

What matters is your personality, your attitude, your ability to communicate with people and your willingness to learn.

The business has a brilliant track record of developing people, with internal promotions creating opportunities for new talent to join the team.

So, what's the job?

You’ll be joining a busy, friendly Service Centre, helping customers with their questions, solving problems and making sure they receive a genuinely great service.

Some enquiries will be straightforward, others a little more technical, but don't worry. You’ll receive a comprehensive six‑week training programme to give you the knowledge and confidence to succeed.

Your day will involve:

• Speaking with customers over the telephone and responding to emails.
• Listening, understanding problems and helping people find solutions.
• Building relationships with customers and colleagues.
• Learning about financial products and services.
• Working as part of a supportive team that genuinely wants you to succeed.

Who are we looking for?

We're not looking for CVs rich in experience, infact it’s all about you and your own skills you bring. You might be a graduate looking for your first career opportunity, someone who's spent the last few years working hard in hospitality or retail, or perhaps you've already gained some customer service experience.

What we’d really like to see is:

• Great communication skills. You enjoy talking to people and can hold a good conversation.
• A positive attitude. You're enthusiastic, approachable and willing to get stuck in.
• Resilience. You can handle a challenge, keep your cool and find a way forward.
• A willingness to learn.

That's it.