Customer Service Advisor (Gateshead)

JR United Kingdom; Gateshead; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Broadband Technical Team. In this role, you'll engage with customers, addressing a variety of broadband tech-related queries. With no specific experience required, this position offers comprehensive training for those who are naturally helpful and calm. Enjoy a competitive starting salary with opportunities for growth, alongside a range of perks including online GP access, generous family leave, and discounts on products. Join a supportive team culture where your contributions matter and your career can flourish.

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental

Qualifications

• No specific experience necessary, training provided for the role.
• Ability to build relationships and communicate effectively.

Responsibilities

• Support customers with broadband tech-related queries over the phone.
• Provide assistance for simple router questions and complex issues.

Skills

Problem Solving

Customer Relationship Building

Technical Support

Job description

Job Title: Customer Service Advisor (Gateshead)

Location: Gateshead, United Kingdom

Client: EE

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You'll be speaking over the phone to customers with various broadband tech-related queries, from simple router questions to more complex issues, supporting them throughout.

No specific experience is necessary. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility to support your life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• A starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for your career development.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental.

We have a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?