Customer Service Advisor

TN United Kingdom; Gateshead; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading property services group as a Customer Service Advisor, where your enthusiasm and customer service skills will shine. In this role, you will manage tenancies, ensuring a positive experience for both landlords and tenants. With a focus on communication and collaboration, you'll coordinate check-outs, negotiate liabilities, and support your team in meeting key performance indicators. This is an exciting opportunity to kickstart your career in property management with a company committed to your development and success.

Qualifications

• Good knowledge of lettings legislation and tenancy agreements.
• Background in customer service is preferred.

Responsibilities

• Manage a portfolio of tenancies and act as the main contact for tenants.
• Coordinate end-of-tenancy check-out appointments and negotiate deductions.

Skills

Customer Service

Knowledge of Lettings Legislation

Negotiation Skills

Communication Skills

Education

High School Diploma

Property Management Certification

Job description

Job Title: Customer Service Advisor (Property Manager: Deposit Specialist)

Location: Gateshead

Working Hours: Monday – Friday, 8:45am – 5:30pm (1 hour lunch); plus 1 Saturday every 4 weeks, 9am – 1pm

Employment Type: Full-time, permanent

About Us

The Connells Group, recently acquiring Countrywide, is now the UK's largest property services group, operating under the Countrywide brand. We are committed to providing high-quality property management services across the UK.

Role Overview

We seek an energetic and enthusiastic customer service specialist, ideally with a background in property or eager to start a career in the industry. Our Property Managers play a vital role in ensuring our landlord and tenant customers have a positive experience throughout their tenancy.

Key Responsibilities

• Manage a portfolio of tenancies, acting as the main contact for tenants and landlords at end of tenancy.
• Arrange and coordinate end-of-tenancy check-out appointments.
• Review inventories and check-out reports to identify tenant liabilities.
• Negotiate deductions within legislative timescales.
• Identify maintenance or improvement needs to keep properties in good condition.
• Collaborate with branch colleagues to facilitate new tenancies.
• Communicate promptly and courteously with landlords, tenants, contractors, and internal teams.
• Provide excellent customer service to promote retention and re-letting.
• Support team members and meet deadlines and KPIs.

Requirements

Possess a good knowledge of lettings legislation, tenancy agreements, and landlord contracts. Full training will be provided to support your development.

About Connells Group

Founded in 1936, with over 1,250 branches, Connells Group offers expertise in residential sales, lettings, and related property services. We are an equal opportunities employer and welcome applications from all qualified candidates regardless of background.