Admissions and Customer Service Officer

TN United Kingdom; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Admissions and Customer Service Officer to join their dynamic team. This role offers a unique opportunity to provide exceptional customer service and administrative support to prospective students. You will engage with a diverse range of stakeholders, ensuring that all inquiries are handled with care and professionalism. The organization values personal development and offers numerous benefits, including generous holiday allowances, a supportive work environment, and opportunities for career advancement. If you are passionate about education and eager to make a difference, this role is perfect for you.

Benefits

25 days holiday, increasing to 30 days after 5 years

Career average pension with Local Government Pension Scheme

Discount rewards scheme at various retailers

Access to free gym facilities

Travel support including discounted public transport

Flexible and agile working approach

Dedicated mental health support

24/7 confidential helpline and counseling services

Hair and beauty discounts at onsite salon

Company sick pay

Qualifications

• Minimum Level 2 qualification in functional skills required.
• Working towards an IT qualification at Level 2 or equivalent experience.

Responsibilities

• Provide high-quality customer service and administration duties.
• Liaise with customers and provide information about courses.

Skills

Excellent communication skills

Customer service

Administration duties

Stakeholder engagement

Education

Level 2 qualification in functional skills

IT qualification at Level 2 or equivalent experience

NVQ Level 3 or equivalent in a relevant subject area

Job description

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Admissions and Customer Service Officer, Gateshead

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Client:

Gateshead College

Location:

Gateshead, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

09034e712b25

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

A brilliant opportunity has become available to join our Student Admissions Team as an Admissions and Customer Service Officer. The successful candidate will be responsible for providing a wide range of high-quality customer service and administration duties as part of the admissions process for a range of our courses.

We’re looking for someone with excellent communication skills and who is committed to providing an outstanding level of customer service to our prospective students. The role will involve liaising with customers and providing information, advice, and guidance on our courses. The successful candidate should be able to demonstrate confidence in dealing with a wide range of customer queries and working with a range of stakeholders including managers, staff, students, and external organizations.

• Hold a minimum of a Level 2 qualification in functional skills (literacy and numeracy)
• Hold or be working towards an IT qualification at least Level 2 or equivalent experience.
• NVQ Level 3 or equivalent in a relevant subject area or significant relevant experience
• Demonstrate a positive approach to personal development and evidence of continuous updating of skills and knowledge

About Gateshead College

If you’re looking for an opportunity to help shape lives in an organization where you’ll feel valued, we’d love to hear from you. At Gateshead College, we deliver an industry-inspired education that combines high-quality learning with real-world skills, something we call education with an employment edge. We want to recruit people who share our passion for helping people, regardless of age, background, or starting point, to develop confidence, personal, and professional skills to succeed in work and life. We’re looking for people who believe that hard work wins, who are ambitious for themselves and others, and who have the courage to try new things.

In return, we offer a values-driven organization full of people who believe you should enjoy your job. You’ll be listened to, have opportunities to make an impact, and your work-life balance will be respected. We encourage collaboration with colleagues and the wider community. Our inclusive culture allows you to be yourself, and our commitment to sustainability and resilience guides our business practices. We invest in skills development, including access to our Teacher Academy for teachers and career development opportunities for support staff.

Everyone at Gateshead College has the opportunity to help our learners succeed. This shared purpose makes us a great place to work.

Other benefits include:

• 25 days holiday, increasing to 30 days after 5 years, plus bank holidays
• A career average pension with the Local Government Pension Scheme
• A discount rewards scheme at various retailers exclusively for employees
• Access to free gym facilities at Baltic Campus
• Travel support including on-site parking, discounted public transport, and a cycle-to-work scheme
• A flexible and agile working approach
• Dedicated mental health support
• 24/7 confidential helpline and counseling services
• Hair and beauty discounts at our onsite salon, Botanica
• Company sick pay

Gateshead College takes all reasonably practicable measures to reduce risks associated with business-driving duties, as required under health and safety regulations. If driving is part of your role, please provide proof of your business insurance, driving license, and vehicle check.

Interviews will be held on Monday, 16th October 2023.