Customer Service Advisor (FTC 1 year)

TotalEnergies; Ferrybridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the Oil and Gas sector is seeking an Entry-Level Customer Service Advisor to deliver exceptional customer support. You will engage with customers, manage their accounts, and liaise with multiple teams to ensure service excellence while meeting company KPIs. The ideal candidate will have solid customer service experience and proficiency in Microsoft Excel and CRM systems.

Qualifications

• 2 years’ experience in office-based customer service role.
• Confident using full Microsoft package; Excel essential.
• Experience using CRM systems.

Responsibilities

• Provide customer support through liaison with customers and suppliers.
• Answer calls from customers and deliver service support.
• Liaise daily with Sales Managers on customer service aspects.

Skills

Attention to detail

Communication skills

Customer support

Microsoft Excel

Tools

CRM systems

Job description

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• Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments
• Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer
• Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites
• Providing existing and prospective customers with price information on request
• Process applications / accounts for Customers
• Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
• Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s
• Help to maintain customer accounts in CRM (Salsa)
• Calling existing customers to secure orders to meet or exceed required targets
• Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
• Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
• Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints

Candidate Profile

• 2 years’ experience in office-based customer service role
• Confident using full Microsoft package (Excel is essential)
• Experience using CRM systems
• Good attention to detail and communication skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and Sales

• Industries

  Oil and Gas, Utilities, and Chemical Manufacturing

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