Customer Service Advisor (FTC 1 year)

JR United Kingdom; Ferrybridge; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading company is looking for a Customer Service Advisor for a one-year fixed-term contract in Ferrybridge. The role involves providing excellent service, processing customer applications, and liaising with various departments. Applicants should have at least 2 years of relevant experience and strong Microsoft Office skills.

Qualifications

• 2 years’ experience in an office-based customer service role.
• Proficient in using Microsoft Office, especially Excel.
• Good attention to detail and communication skills.

Responsibilities

• Provide excellent customer support and process applications and accounts.
• Advise customers on bulk delivery and monitor signalman sites.
• Record and resolve customer complaints, ensuring data is logged.

Skills

Customer support

Communication skills

Attention to detail

Tools

Microsoft Office Suite

CRM systems

Job description

Social network you want to login/join with:

Customer Service Advisor (FTC 1 year), Ferrybridge

Client:

TotalEnergies

Location:

Ferrybridge, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Job Activities

• Provide excellent customer support through liaison with the customer, third-party suppliers, SMs, ABMs, and other departments.
• Answer direct calls from customers within a prescribed timeframe, delivering service and support.
• Advise customers on threshold levels for bulk deliveries by analyzing and monitoring the signalman sites.
• Provide existing and prospective customers with price information on request.
• Process applications and accounts for customers.
• Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel.
• Deliver the customer service element of the channel strategy set out in the specific business channel KPIs.
• Help maintain customer accounts in CRM (Salsa).
• Call existing customers to secure orders to meet or exceed targets.
• Control aged debt by following up on payment of outstanding invoices using Business Planning reports.
• Provide feedback on KPIs related to sales targets, quotations, order placing, aged debt, and DSO.
• Record and gather information related to customer complaints, ensuring all data is correctly logged. Assist in investigations to resolve complaints.

Candidate Profile

• 2 years’ experience in an office-based customer service role.
• Proficient in using the full Microsoft Office suite, especially Excel.
• Experience using CRM systems.
• Good attention to detail and communication skills.