Customer Service Advisor - Ftc

Dpd Group Uk; Leicester Forest East; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Holiday trading

Enhanced maternity and paternity

Free life assurance 4 x salary on join

Free onsite car parking

Health Kiosks

Discounted shopping

Milestone Days off

Eye tests support

Résumé du poste

DPD Group UK is seeking a customer service advisor to assist both internal and external customers with delivery and collection queries. You will collaborate with Drivers, Shift Managers and Operations Managers to identify issues, proactively solve problems, and take ownership of resolutions.

You will handle delivery status inquiries, POD requests, missing parcel investigations, and disputes, while promoting DPD products and services to customers. The role emphasizes professionalism and teamwork.

Qualifications

• Experience in a fast paced customer service environment.
• Strong communication skills with confident telephone manner.
• Polite, professional attitude and willing to go the extra mile.
• Excellent administration skills, including Microsoft Office.
• Demonstrate self-motivation and initiative to solve problems.

Responsabilités

• Assist customers with delivery status and POD.
• Investigate missing parcels and resolve delivery disputes.
• Promote company products and services to customers.

Connaissances

Customer service experience

Strong communication

Polite and professional

Microsoft Office

Self-motivation & initiative

DPD values

Description du poste

Job Description

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Qualifications

What we’re looking for;

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!