Customer Service Advisor

Dpdgroup; Guildford; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on加入

Free onsite car parking for all empol9

Health Kiosks visiting every location

Discounted shopping from retailers up

Milestone Days off to celebrate with你的

Eye tests and glasses support

Job summary

DPDgroup in Guildford is seeking a Customer Service Advisor to assist internal and external customers with parcel collection or delivery, working closely with Drivers, Shift Managers and Operations Managers to identify issues and take ownership of resolving them.

You will answer queries about delivery status and POD, investigate missing parcels and disputes, and promote DPD products and services to customers, contributing to reliable, award-winning service.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite, professional, and willing to go the extra mile to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Answer queries with relation to delivery status and POD.
• Carry out investigations for missing parcels and resolve delivery disputes.
• Promote company products and services to new and existing customers.

Skills

Customer service experience

Strong communication

Telephone manner

Professional conduct

Microsoft Office proficiency

Self-motivation

Tools

Microsoft Office

Job description

Job Description

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Qualifications

What we’re looking for;

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses