Customer Service Advisor

Dpd Group Uk; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Life assurance 4x salary

Free onsite car parking

Health Kiosks at locations

Discounted shopping

Milestone Days off

Eye tests and glasses support

Job summary

DPD Group UK is seeking a customer service advisor to support both internal and external customers with parcel collection and delivery queries. You will work with Drivers and Managers to identify issues, take ownership, and resolve problems while promoting our products and services.

You will engage with customers, provide POD information, conduct investigations into missing parcels, and maintain professional communication at all times.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite and professional at all times with willingness to go the extra mile.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• High levels of self-motivation and initiative to problem solve.
• Adhere to DPD values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Assist customers with delivery status and Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Promote DPD products and services to customers.

Skills

Customer service

Communication skills

Phone etiquette

Microsoft Office

Self-motivation

Problem solving

Team collaboration

Tools

Microsoft Office

Job description

Job Description

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Qualifications

What we’re looking for;

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!