Customer Service Advisor - Ftc

Dpdgroup; West of England; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Holiday trading

Parental leave

Life assurance 4x salary

Onsite parking

Health kiosks

Retail discounts

Milestone days off

Eye care support

Job summary

DPDGroup in the United Kingdom is seeking a customer service advisor to support parcel collections and deliveries. You will work closely with drivers, shift managers and operations managers to identify issues, solve problems and take ownership of resolutions.

You will handle delivery status queries and PODs, conduct investigations into missing parcels, resolve disputes, and promote DPD products and services to customers.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner and the ability to build rapport with customers.
• Polite and professional at all times with a willingness to go the extra mile to exceed expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Self-motivation and initiative to effectively problem solve.
• Demonstrate DPD values: Passion, Respect, Honesty, Flexibility, Hard Work, Accountability.

Responsibilities

• Help internal and external customers with parcel collection or delivery.
• Work with Drivers, Shift Managers and Operations Managers to identify issues and resolve them.
• Answer queries about delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Promote DPD products and services to customers.

Skills

Customer service experience

Strong communication

Rapport building

Professional demeanor

Office software (MS Office)

Self-motivation

DPD values (Passion, Respect, Honesty,

Tools

Microsoft Office

Job description

Job Description

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Qualifications

What we’re looking for;

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses