Customer Service Advisor - Ftc

Dpdgroup; Maidstone; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Life assurance 4x salary

Onsite parking

Health kiosks

Discounted shopping

Milestone days off

Eye tests support

Job summary

DPD Group in Maidstone is seeking a Customer Service Advisor to support customers with parcel collection or delivery. You will work with Drivers, Shift Managers and Operations Managers to identify issues, take ownership and resolve problems, while handling delivery status queries and PODs and promoting DPD services.

The role emphasizes excellent communication, strong administration skills, and a proactive approach to solving issues to ensure customer satisfaction.

Qualifications

• Fast-paced customer service experience required.
• Strong communication with a confident telephone manner.
• Polite, professional and ready to go the extra mile.
• Excellent administration skills with MS Office.
• Self-motivated with initiative to solve problems.
• Demonstrates DPD DNA values: Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Answer queries about delivery status and POD.
• Investigate missing parcels and resolve delivery disputes.
• Promote DPD products and services to customers.

Skills

Customer service

Communication

Telephone manner

Politeness & professionalism

Problem solving

DPD values

Tools

Microsoft Office

Job description

Job Description

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Qualifications

What we’re looking for;

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses