Customer Service Advisor — Flexible Hours & Growth

Rugby Borough Council; Rugby; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

35 days annual leave

LGPS pension

Flexi time

Annual leave purchase

Subsidised parking

Induction program

Learning and development

Professional subscriptions

Family friendly policies

Health & wellbeing support

Compassionate leave

Retail discounts

Job summary

Rugby Borough Council is recruiting a Customer Service Advisor to join a team handling enquiries on refuse and recycling, council tax, housing tenancy and repairs, and other services. You will assist customers via phone, email and in person, ensuring services are accessed smoothly.

Agile working may be considered once trained. Ideal applicants will have experience in busy customer service roles, be computer literate, and able to communicate clearly with customers using procedures and guidance

Qualifications

• Experience in a busy customer service environment.
• Computer literate with ability to use standard workplace software.
• Able to communicate clearly with customers by phone, email and face-to-face.
• Good knowledge of procedures and a 'Customer First' attitude.

Responsibilities

• Respond to information requests about a range of services and enquiries.
• Help customers access and pay for services via multiple channels.
• Develop knowledge of council services using established procedure documents.

Tools

Telephony systems

CRM systems

Job description

Rugby Borough Council is recruiting a Customer Service Advisor to join a team handling enquiries on refuse and recycling, council tax, housing tenancy and repairs, and other services. You will assist customers via phone, email and in person, ensuring services are accessed smoothly.

Agile working may be considered once trained. Ideal applicants will have experience in busy customer service roles, be computer literate, and able to communicate clearly with customers using procedures and guidance