Customer Service Advisor

Holcim; Shepton Mallet; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus

25 days holiday

Healthcare

Remote GP service

Career progression

Staff discounts

Job summary

Holcim UK is seeking a Customer Service Representative to join our Regional Customer Center supporting Aggregates and Asphalt operations. You will act as the main contact for customers, coordinating with Sales, Customer Service and Logistics to ensure smooth order flow and timely updates.

You will thrive in a fast-paced, team-driven environment, handling inquiries, processing orders, and contributing to continuous improvement while maintaining a high standard of service.

Qualifications

• Excellent communication and a keen eye for detail.
• Passion for customer service and problem solving.
• Able to manage multiple tasks and priorities.

Responsibilities

• Act as the first point of contact for customers, handling enquiries and processing orders quickly, accurately, and professionally.
• Work with Sales, Customer Service, and Logistics teams to ensure orders run smoothly from enquiry to delivery.
• Provide real-time updates on stock, delivery schedules, and site issues.
• Build strong relationships with internal teams and external customers, promoting a positive company image.
• Resolve issues, manage customer expectations, and communicate order changes effectively.
• Support forward planning and help maximise operational efficiency.
• Handle administrative tasks including order entry, reporting, and documentation.
• Contribute to continuous improvement initiatives for customer satisfaction and business performance.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.

Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

• Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits and other benefits- all recognising the contribution you bring
• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety
• We care about you and your family. That’s why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we’re committed to supporting you every step of the way.
• Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program", designed to support, inspire, and uplift women across the business.
• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
• Opportunities for career progression both at home and abroad
• Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace
• Staff discounts including special rates for garden landscaping products

The Opportunity

Are you passionate about delivering exceptional customer experiences in a fast-paced, team-driven environment?

We’re looking for a Customer Service Representative to join our Regional Customer Center, supporting our Aggregates and Asphalt operations.

This is your chance to play a vital role in helping Holcim UK build progress for people and the planet, while working in an energetic office that handles over 150 calls a day.

If you thrive on multitasking, enjoy solving problems, and love being at the heart of communication between customers, sales, and operations teams, this is the role for you.

What You’ll Be Doing

• Act as the first point of contact for customers, handling enquiries and processing orders quickly, accurately, and professionally.
• Work closely with Sales, Customer Service, and Logistics teams to ensure every order runs smoothly, from initial enquiry through to delivery.
• Provide real-time updates on stock availability, delivery schedules, and site issues.
• Build strong relationships with both internal teams and external customers, always promoting a positive and professional company image.
• Proactively manage customer expectations, resolving issues and communicating any order changes effectively.
• Support forward planning, helping manage upcoming orders and maximising operational efficiency.
• Handle administrative tasks, including order entry, reporting, and documentation, ensuring accuracy and compliance at all times.
• Contribute to continuous improvement initiatives that enhance both customer satisfaction and business performance.

Who You Are

• You’re a confident communicator with a keen eye for detail and a genuine passion for customer service.
• You bring energy, enthusiasm, and professionalism to every interaction, thriving in an environment where teamwork and organisation are key.
• As a true multitasker and natural team player, you can process an order, update a customer and resolve an issue without missing a beat, keeping everyone connected so that every delivery runs smoothly.

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.