Customer Success Agent – Permanent Role + Training

Holcim; Ipswich; Presencial; GBP 21.000 - 32.000; Jornada completa

Descripción de la vacante

Holcim Ipswich is seeking a Customer Service Officer to support clients and staff by handling inquiries, processing orders and coordinating with sales, production and dispatch. The role offers full training on systems and procedures in a fast-paced, on-site environment.

You will join a well-established team at Holcim, delivering accurate order management and proactive communication with customers while developing your skills within a leading sustainable building materials company.

Formación

• Experience in customer service or similar role.
• Strong written and verbal communication skills.
• Comfortable in fast-paced environment with high call volumes.
• Attention to detail and ability to resolve issues.

Responsabilidades

• Handle customer inquiries promptly and be the main contact for clients and staff.
• Process customer orders accurately and inform about timelines or delays.
• Collaborate with sales, production, operations and dispatch to meet requirements.
• Escalate unresolved issues following procedures while maintaining compliance.
• Drive process improvements and optimize dispatch workflows to reduce costs.
• Perform varied operational duties as needed.

Conocimientos

Customer service

Communication

Telephone handling

Problem solving

Herramientas

Google

MS Office

Descripción del empleo

Holcim Ipswich is seeking a Customer Service Officer to support clients and staff by handling inquiries, processing orders and coordinating with sales, production and dispatch. The role offers full training on systems and procedures in a fast-paced, on-site environment.

You will join a well-established team at Holcim, delivering accurate order management and proactive communication with customers while developing your skills within a leading sustainable building materials company.