Customer Service Advisor (Dutch Speaking)

TN United Kingdom; Birmingham; On-site; GBP 27,000; Full time

Job summary

This innovative firm is seeking enthusiastic Dutch Speaking Sales and Service Advisors to join their dynamic team in Birmingham. As a Customer Service Advisor, you will engage with customers, providing exceptional service while discussing broadband packages and maximizing sales opportunities. With a focus on training and development, the company fosters a supportive environment where you can thrive. If you're driven by success and enjoy delivering outstanding customer experiences, this role offers a fantastic opportunity for growth and career advancement in a fast-paced setting.

Benefits

Commission pay

Company pension

Employee mentoring programme

Work from home

Qualifications

• Proficiency in Dutch and English, both written and spoken.
• Excellent interpersonal and communication skills.
• IT literate and committed to excellence.

Responsibilities

• Handle incoming sales inquiries and provide exceptional customer service.
• Make and receive calls to discuss broadband packages and up-sell.
• Update databases with customer details and activity.

Skills

Dutch proficiency

English proficiency

Customer service skills

Interpersonal skills

Communication skills

IT literacy

Goal-oriented

Teamwork

Job description

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Customer Service Advisor (Dutch Speaking), Birmingham

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Client:

Bluetownonline

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

Job Views:

13

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Job Title: Customer Service Advisor (Dutch Speaking)

Location: Birmingham

Salary: £26,250 per annum

Job type: Full-time, permanent

About Us

We are the ATM Group, an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport, and Sligo and can offer strong development opportunities/career paths for individuals looking to join us.

About the Role:

We are seeking to recruit several motivated and enthusiastic Dutch Speaking Sales and Service Advisors to join our team. As an outbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways.

Here is more of an insight into what you can expect day to day:

• Making and receiving calls to Customers to discuss existing broadband packages, booking appointments and up-selling.
• Building rapport with your customers on the phone to maximise opportunities.
• Engage customers in genuine, enjoyable conversations to understand their needs.
• Through effective questioning, you will be able to understand customer needs to be able to deliver great service.
• Update databases with customer details and your activity.

About You:

We will coach and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed.

If the below sounds like you, hit the apply button today to begin your journey.

• Proficiency in Dutch and English, both written and spoken
• Be driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment.
• Reliable Broadband and Internet connection
• Result orientated and have a determined attitude to achieve your KPIs.
• Possess excellent interpersonal and communication skills.
• Committed and resilient
• Keen to learn and develop.
• The ability to work as part of a team supporting colleagues where necessary.
• Commitment to excellence
• IT literate

If you are passionate about delivering outstanding customer experiences and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity!

Additional pay:

• Commission pays.
• Company pension
• Employee mentoring programme
• Work from home

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Overtime

If the below sounds like you, hit the apply button today to begin your journey with ATM Group

Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.