Customer Service Advisor - Dutch

Advancing People Multilingual; Kettering; On-site; GBP 27,000 - 34,000; Full time

Job summary

Advancing People Multilingual is recruiting a Dutch Speaking Customer Service Advisor / Account Coordinator for their client in Kettering, Northamptonshire. The role focuses on delivering excellent customer service via phone, live-chat and email to Dutch-speaking customers.

You will handle orders, support new customers, and contribute to customer retention as part of a small team. Fluency in Dutch and strong communication skills are essential, with good computer skills and a proactive attitude.

Qualifications

• Fluent in Dutch.
• Strong customer focus and professional approach.
• Excellent communication skills, both oral and written.
• Ability to work effectively as part of a team.
• Good computer skills.
• Positive "can do" attitude.

Responsibilities

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Skills

Dutch language

Customer service

Communication skills

Teamwork

Computer skills

Job description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Dutch Speaking Customer Service Advisor / Account Coordinator for their client based in Kettering, Northamptonshire

As a Dutch Speaking Account Coordinator / Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Dutch speaking region and covering the Dutch speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Person Specification:

• Fluent in Dutch
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time, permanent position offering an annual salary of £30,500 + attractive company benefits.

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.