Customer Support Account Manager

Obsidian Networks Ltd; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established IT services company is seeking a dynamic B2B Customer Account Manager to enhance their team. This role offers the flexibility of full or part-time work, allowing you to manage a portfolio of existing customer accounts while ensuring a seamless experience. You'll be responsible for building strong relationships, identifying growth opportunities, and providing exceptional customer support. With benefits like additional holidays and a day off for your birthday, this position is perfect for someone looking to make a significant impact in a supportive environment.

Benefits

Extra day off for your birthday

Additional holidays with length of service

Commission on sales

Company pension

Employee Health Package

Onsite parking

Qualifications

• 12 months experience in a B2B role managing client accounts.
• Strong customer service and communication skills.

Responsibilities

• Manage a portfolio of existing customer accounts and ensure satisfaction.
• Identify upsell opportunities and maintain accurate customer records.
• Collaborate with internal teams for smooth order processing.

Skills

Customer Service Skills

Time Management

Written Communication

Verbal Communication

Organisational Skills

Administrative Skills

Job description

Established IT Services Company, basedin modern offices in a rural setting on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the needs of the role. If this sounds like you, apply today!

As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need an excellent telephone manner and be self-motivated with great people skills.

Primary Objectives

Provide business development support to drive both growth and client retention

Identify opportunities for new work within an existing customer base

Develop relationships with a wide variety of customers

Communicate portfolio of existing company products, services and new product developments

Day-to-day customer support management

Key Responsibilities

Customer account management to an existing client base, contacting clients to build and nurture client relationships, identifying their needs to achieve long term business partnerships

Customer support to address enquiries and resolve issues

Regular check-ins and quarterly client telephone reviews

Work with the team to successfully on-board and integrate new customers

Respond to ad hoc requests and tickets raised by customers

Follow up on completion of work and projects

Collaborate with the team and share ideas and customer insights

Maintain accurate customer records

Develop an understanding of product and service offerings

Identify upsell and renewal opportunities

Work closely with internal teams to ensure smooth order processing and fulfilment

Provide feedback and marketing intelligence for client review meetings

The person

Strong customer service skills

Effective time management, ability to work independently and on own initiative

Strong written and verbal communication skills

High attention to detail

Strong people skills

Strong organisational skills

Strong administrative skills

12-months experience in a similar B2B role managing client accounts

Key Benefits

An extra day off for your birthday - have the day off, on us

Additional holidays with length of service - earn an extra 10 days off

Additional pay - commission on sales

Company pension

Employee Health Package

Onsite parking

Hours negotiable between 25-40 per week

To be considered for this role, please apply today.

**No agencies**