Customer Service Advisor – Contact Centre

West Lancashire Borough Council; Ormskirk; On-site; GBP 23,000 - 29,000; Full time

Job summary

West Lancashire Borough Council is seeking a customer-focused individual to join our busy Customer Services team in Ormskirk/Skelmersdale. You will be the first point of contact for service enquiries via our Contact Centre and Customer Service Point, delivering accurate information and advice on Council services.

You will respond to enquiries with empathy, work as part of a team, and adapt to a 8.30am–5.30pm Monday to Friday schedule.

Qualifications

• You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Ormskirk and Skelmersdale.
• Respond to customer enquiries and establish which services are required, providing information and advice.
• You will need to be flexible in your approach to working hours to meet the needs of the service (8.30am–5.30pm, Mon–Fri).

Responsibilities

• Be the initial contact for service enquiries at the Contact Centre and Customer Service Point.
• Assess customer needs and direct them to appropriate services.
• Provide clear information and guidance about Council services.

Skills

Communication skills

Customer focus

Team player

Flexible hours

Job description

West Lancashire Borough Council is seeking a customer-focused individual to join our busy Customer Services team in Ormskirk/Skelmersdale. You will be the first point of contact for service enquiries via our Contact Centre and Customer Service Point, delivering accurate information and advice on Council services.

You will respond to enquiries with empathy, work as part of a team, and adapt to a 8.30am–5.30pm Monday to Friday schedule.